Hari Krishnan Email & Phone Number

Bengaluru, Ka, In

Bangalore

Bengaluru, Karnataka, India

 Developing customer service strategy, policies and SOPs for the organization; enhanced overall customerexperience and delivered high value of customer satisfaction across all customer care centres Act as end point of contact for customer escalations and ensured high-quality customer experience;spearheaded continuous development and improvement of services as per set service targets / objectives Functioning since the start of the organization handling multiple clients throughout the tenure Specialization in Itinerary Management, Execution, Client handling, Escalation management, GDS and othersoft skills Managing complete operations single handed with more than people Implanting lead experience - for clients like Swiggy, PUMA and OLA Participating in various workshops to enhance the management skills Part of MICE travel for one of the client Myntra. Single handedly executed the smooth flow of the event Expertise in handling complete Operations in all perspectives

Bengaluru, Karnataka, India

Assistant Manager - Sales (Corporate) Developed SOPs and KPIs/KPAs for smooth service operations; determined areas of improvement in customerservice that helped enhance the service experience of customers, monitoring customer satisfaction results &trends and through analysis of KPIs Recognized and implemented best practice processes resulting in reduced costs and better customer service Functioned closely with clients like Allergan, In-flow Technologies, Byjus, Future Group, Gyansys Worked with the sales team to attain expected revenue Managed activities of KAM, Farming and sourcing of accounts Organized regular meetings with TA’s and OTA’s and conversions

Bengaluru, Karnataka, India

 Managed issues associated to ticketing and Web for airline customers following the right procedure Ensured that issues have been resolved on priority as per impact for the customer with intense care with rightresolution Segregated errors and took necessary actions quickly Liable for each and every call or tickets has to be handled with given SLA Organized meetings on weekly about the process improvement and feedback with clients and management Access to company active directory and all hardware and software asset details Checked new application released by company and make sure that’s standardize Ensured initial research for any reported issue and do the first level investigation and resolve the same Recognised POC and escalating high impact issues to the correct concerned teams Approached development and delivery teams to get the issues fixed and meet the SLA Participated in all training programs and improve skills on troubleshooting issues Trained new joiners on the product and assisted them to understand the operations of the company on a wider perspective