Hari Krishnan Email & Phone Number

Bangalore

Bengaluru, Karnataka, India

 Developing customer service strategy, policies and SOPs for the organization; enhanced overall customerexperience and delivered high value of customer satisfaction across all customer care centres Act as end point of contact for customer escalations and ensured high-quality customer experience;spearheaded continuous development and improvement of.

Bengaluru, Karnataka, India

Assistant Manager - Sales (Corporate) Developed SOPs and KPIs/KPAs for smooth service operations; determined areas of improvement in customerservice that helped enhance the service experience of customers, monitoring customer satisfaction results &trends and through analysis of KPIs Recognized and implemented best practice processes resulting in reduced.

Bengaluru, Karnataka, India

 Managed issues associated to ticketing and Web for airline customers following the right procedure Ensured that issues have been resolved on priority as per impact for the customer with intense care with rightresolution Segregated errors and took necessary actions quickly Liable for each and every call or tickets has to be handled with given SLA.