Hari Kumar Singh Email & Phone Number

 To assist Branch-Head with Branch Operations, MIS, Administration & Other related issues at the Branch/HO level for CBS & CLS streams of business. Generation of MIS Reports, responsible for database management for the business in North Bengal, Sikkim & Bhutan. Frequent coordination & followup with Branch representatives/ Sales-team/ HO-team & for Billing, Reports, MIS, Administration, IT & other functions support. Maintaining Monthly Branch Expenses Account for the Branch-Office & Company-Showroom with inclusive of Administrative Expenses/ Staff Salary-Wages/ Branch Repair/ Maintenance & Decorative Expenses. Maintaining monthly Expenses Account for the Payroll Employees Official Expenses including Tour Claims Telephone Claims & Other Claims. To collate & analyze Branch MIS for Primary Sales & Secondary Sales for Area-Dealers/ Main-Dealers & Retail-Dealers on daily basis. To collate & analyze Branch MIS for Dealer-Orders/ Project-Orders/ Retail-Orders & Tertiary Sales for Builders/ Architects/ Builders/ Govt./ Institutional Sales & maintaining the Ledger/ Outstanding Payment List/ Balance, on daily basis. Recording the daily attendance of all staffs, maintaining Leaves/Tours/ ODs for Salary, Local Conveyance & Tour Claims of all employees, with submission of data & information to Accounts Dept & HR Dept. Daily recording of the Daily Call Report with every single Call/Visits with agenda & timings for the every individual Branch Sales Employees including the Branch Head. Uploading the detailed data for DCR/Daily Calls for every Salesman/Staff, in the centralized Company Portal Software. Analysis & MIS reports generation of Salesman wise Total Calls/Productive Calls/Calls Outcome & Average Calls. Submission of the Analysis to Branch-Head/Zonal-Head/HR-Head on Daily Basis.

Siliguri

 To assist Cluster-Head with Operations & MIS related issues at the cluster level for prepaid & post-paid streams of business. To collate & analyze Cluster wise MIS for Acquisition, Collection and Churn on daily basis. To collate & analyze CIOU & agency wise MIS for collection. Responsible for Channel MIS & Circle MIS. To collate competition information regarding special offers, schemes, etc. Generation of MIS Reports, responsible for database management. Checking the Lifting Status (Prepaid), Distributor Balance/Transactions, creating Smart Revenues etc. Responsible for Area/Circle MIS report generation based on activities done on the daily/weekly/quarterly/ monthly & yearly basis & Primary Sales, Day/Deno/Starter Pack/RHBO wise & Cluster wise reports making & Analysis of the lifting, collections, transfers, queries, activations & deactivations MIS, reports Analysis, Trends etc. & more in Lacs & in Numbers, etc. Responsible for Monitoring of Services provided to the distributors & based on the process of lifting & distributions. Frequent coordination & followup with Cluster MIS representatives/ Sales-team/ Network-team & other functions. Maintaining Credit Debit Balance & Ledger for Distributors with addition to Minimum Stock Holding for the Distributors of North Bengal & Sikkim

Junior Executive (Regional Operations & Mis) -- Dept. Business Procurement.

 Managing service activities for tie-up business of Business Procurement & SKS Microfinance Ltd, in Siliguri Region. Monitoring entire operations of Retail Insurance in all over the Branches.  Facilitating Branches with Retail Insurance Operations activities. Follow-ups for new client Enrollments requests, clients Deaths Claim requests, client Surrenders requisitions, client facilations for Policy Documents & etc, to the Branch Managers/Unit Managers/Area Managers. Entire process & documentations for Enrollment Request Process/Death Claim Settlement/Policy Surrender Settlement/Payouts for the matured & immatured Surrender/Death Settlement.  Scrutiny of Claim Documents, Document Verification, Matching Relevant Photocopies of the required documents, accept & reject Claim Documents submitted by Branches, as per guidelines. Responsible for Corrections/amendment/fake/unmatched/corrupted/wrong scrutiny/slab-overriding/corrected, insufficient/over sufficient Premium Calculation & validation of documents submitted for Claim. Handling/guiding the Sales/Branch Facilation Team & Field Assistants for Enrollment, Death Claim & Surrender Claim/Payouts/Process guidelines/Reportings to Regional Office. Responsible for Regional MIS reports generation based on Performance /Activities done on the daily basis/Branch performance/Unit Manager/Area Manager performance. Sending Daily/Weekly/Monthly MIS & Reports to Head Office/Country Head/Regional Heads/State Heads/Other Regions. Approving Cases, Releasing Claim Amount & Fund value, Analysis of Reports & MIS. Reconciliation/Checking/Correction/Rectifications & maintenance of Client data-base/Back–end data. Working in MS-Office, Excel & Internet Mails. Collection of MIS. MS-Outlook for Mailings/Mail-Mergings, reports Distributing/Sending to their respected destinations including Head-Office etc. Increasing/decreasing percentage of Service status/Payout Settlement/Death/Surrender/Approval rate/Documents/Settlement Pendency.

Siliguri

 Responsible for managing service activities for CDMA Postpaid Order Entries, Activations, Collections & Retentions of/from the distributors & customers of entire North Bengal & Sikkim. Responsible for managing Activation/Facilitating of the Services of the T-Sims, Blackberries, Walky-Talky & all Tata Indicom CDMA/Wireless/PTT/ RHBO lines, Materials advice, Stocks movement, Activation MIS management, etc. Responsible for entire process for CAF Logins/Status/Activation & Deactivation as in customer demand in subject to the rules. Scrutiny thoroughly of the CAF-Documents, Document Verification, Matching Relevant Photocopies of the required documents, to Accept & Reject the CAF Document submitted by the Agents as per Rules/Regulations/Slabs. Responsible for the Correction/Amendment/Fake/Unmatched/Corrupted/Wrong Scrutiny/Slab-Overriding/Corrected, Insufficient/Over Sufficient Money Received & Validation of CAF submitted or activated. Also responsible for Handling/Guiding the Sales Team & Distributors for CAF Logins, Customer Application Forms, General Amendments, Sales Targets, etc. Checking the Accounts Status (CDMA), Outstanding/Balance/Transactions, etc. of the distributors. Working in ORACLE & Intranet Softwares, Collections, Queries, Activations/Deactivations, VAS/Other Features. Collection of MIS, working in MS-Outlook for Mailings/Mail-Mergings, reports Distributing/Sending to their respected destinations including Head-office, etc. Responsible for Area/Regional MIS report generation based on activities done on the daily basis.Responsible for Monitoring of Services provided to the distributors & based on the process of CAF Logins & distributions of the Control Team (EBS & HNI), Stocks Movement, Confirmations, Physical/Non-Physical Checking & Maintenance of Stocks.

Siliguri

(a) Distribution Sales Management – Dept. S & D (GSM Pre-Paid).Managing Service activities for Prepaid Lifting & Distributions to the distributors of North Bengal & Sikkim.Managing Activation of the Services of the Sims, Paper Vouchers, E-Recharge Transfers & RHBO, Materials advice, Stocks movement, MIS management, etc.Lifting Status (Prepaid), Distributor Balance/Transactions, creating Smart Revenues etc.Accounting in SAP, Collections, Transfers, Queries, Activations/Deactivations, SIMs/Voucher Allocation entries in SAP, Collection of MIS, working in Lotus Notes for Mailings/Mail-Mergings, reports Distributing/Sending to their respected destinations including Head-office, DAKC, etc.Area/Circle MIS report generation based on activities done on the daily/weekly/quarterly/ monthly & yearly basis & Primary Sales, Day/Deno/Starter Pack/RHBO wise & Cluster wise reports making & Analysis of the lifting & transferring, collections, transfers, queries, activations & deactivations MIS, reports Analysis, Trends etc. & more in Lacs & in Numbers, etc.Monitoring of Services provided to the distributors & based on the process of lifting & distributions of the Control Team, Stocks Movement, Confirmations, Physical/Non-Physical Checking & Maintenance of Stocks.(b) Accounts & MIS Management – Dept. Business Commercial.

Siliguri

Responsible for entire process for Policy Logins, Policy Status, Activation & Deactivation as in customer demand in subject to the rules. Scrutiny thoroughly of the Policy-Documents, Document Verification, Matching Relevant Photocopies of the required documents, to Pass & Reject the Policy Document submitted by the Agents/Advisors as per Rules/Regulations/Slabs.Responsible for the Correction/Amendment/Fake/Unmatched/Corrupted/Wrong Scrutiny/Slab-Overriding/GAF Corrected, Insufficient/Over Sufficient Money Received & Validation of Policy Document submitted or Activated. Also responsible for Handling/Guiding the Sales Team for & Policy Logins, Customer Application Forms, GAFs, Sales Targets, etc.Responsible for Area/Circle MIS report generation based on activities done on the Daily/Weekly/Quarterly/ Monthly & Yearly basis & Primary Sales, Plan/Category/Agent Wise reports Making & Analysis of the Collections, Transfers, Queries, Activations & De-Activations, Reports Analysis, Trends etc. & more in Lacs & in Numbers, etc.Providing the MIS to their respective destinations including Head-Office, etc./to the Sales Team, Activities based on instant requirement of MIS & reports. Maintaining Primary Sales/ GAF submissions/ Activation/De-Activation/Analysis & Trends to Area/Circle etc. & more in Lacs an in Numbers, etc.Providing Complaint Resolution, Customer/Sales Queries for policies , Service Requests and other complaints from customers & respective agents on the behalf of customers.

Bachelor Of Arts - Ba, Liberal Arts And Sciences, General Studies And Humanities, Pass

Activities and Societies: General Arts & Humanities.Siliguri College

High School Diploma, Liberal Arts And Sciences, General Studies And Humanities, Pass

Activities and Societies: General Arts & Humanities.IGNOU

Matriculation, General, Pass

Activities and Societies: General Subjects.CBSE New Delhi