Hari Mohan Email & Phone Number

Dubai, United Arab Emirates

• Sales Leadership: Leading sales team activities, including prospecting, lead generation, and closing deals for print management solutions and printer toners.
• Client Relationship Management: Building and nurturing client relationships, understanding their needs, and providing tailored solutions to meet requirements.
• Contract Preparation: Drafting and negotiating printer Annual Maintenance Contracts (AMCs), ensuring clarity on terms, conditions, and service level agreements.
• Target Achievement: Consistently meeting or exceeding sales targets, demonstrating strong sales performance and achievement of KPIs.
• Incentive Achievement: Successfully earning incentives based on sales performance, driving results and contributing to company profitability.
• Market Research and Analysis: Conducting market research to identify potential clients, analyze competitor activities, and stay updated on industry trends.

Dubai, United Arab Emirates

India

• Installation and Configuration Expertise: Proficient in deploying variousWindows operating systems and client applications, ensuring seamlessfunctionality.
• Hardware and Network Management Proficiency: Skilled in diagnosingand resolving desktop/laptop hardware issues and managing LAN/Wi-Finetworks for optimal performance.
• Peripheral Setup and Surveillance Oversight: Experienced in setting upand troubleshooting printers, along with configuring CCTV systems foreffective surveillance.
• System Maintenance and Security Assurance: Dedicated to ensuringsystem availability through regular updates, patches, and backups toenhance security and reliability.
• IT Infrastructure Optimization: Demonstrated knowledge in domainconfiguration, virtualization, and server management concepts,contributing to the enhancement of IT infrastructure

Mumbai, Maharashtra, India

• Worked for Etisalat Technical Process handling various technical support and process optimization tasks. Key responsibilities included:
• Customer Interaction: Engage with customers via multiple channels toaddress inquiries, provide support, and ensure satisfaction.
• Technical Assistance: Offer troubleshooting and resolution for technicalissues related to Etisalat services and products.
• Account Management: Handle account-related tasks such as billinginquiries, modifications, and service adjustments.
• Issue Resolution: Identify and resolve customer complaints promptly,ensuring a positive customer experience.
• Documentation: Maintain accurate records of customer interactions,including issues raised and solutions provided.