Business Analyst :-o Gathered and analyzed Project requirements by conducting interviews with stakeholders to understand their needs and objectives.o Conducted thorough research and analysis of existing business processes, identified gaps, and proposed improvements to enhance operational efficiency.o Collaborated with cross-functional teams, including developers, QA testers, and project managers, to ensure successful project delivery within agreed timelines and budget.o Developed detailed functional specifications, user stories and acceptance criteria to guide the development team in creating software solutions aligned with business requirements.o Conducted UAT sessions, documented test results, and facilitated issue resolution to ensure the quality and usability of developed solutions.o Provided training and support to end-users during the implementation phase, ensuring smooth transition and adoption of new systemso Applies extensive knowledge of the job skills & company policies.Server Support Engineer :-o Provides technical Support to customers and resellers. Focusing on solutions for various server issues, hosting and domain, backup problems for customers and company.o Solving Customer issues on call or remotely.o Worked on complex problems / projects and analysis of situations.Client Support Executive :-o Provided exceptional customer support to clients, addressing their inquiries and resolving any issues or concerns.o Built strong relationships with clients, ensuring their satisfaction and loyalty.o Managed client accounts and maintained accurate records of interactions.o Collaborated with cross-functional teams to ensure timely resolution of client issues.o Conducted regular follow-ups with clients to ensure their ongoing satisfaction.o Assisted in the on boarding process for new clients, providing training and guidance.o Prepared reports on client feedback and identified areas for improvement.

o Managing students data on School’s centralized system.o Managing students & teachers attendance on School’s centralized system.o Maintaining student’s fees data on School’s centralized system.o Updating parents on Student availability (Arrival and Disbursal).o Follow-up with Teachers & Parents for pending Fees.o Follow-up with account team of total deposit fees on daily basis.o Responsible for Daily report on Attendance, student’s submitted fees till date and pending fees.o Responsible for all IT equipments of School (E-Learning System, Auditorium, CCTV, Desktop etc)o Follow-up with OEM (HP, Lenovo, Dell etc.) for faulty units of School.o Live Monitoring of School’s transport vehicles by Live Camera & GPS.

MAKING PHONE CALL AND MAKING DEAL FOR 'CART DEAL' PROCESS. CART DEAL COMPANY SELLING MOBILE SO OUT TEAM RECEIVED INQUIRY CALL AND MAKING DEAL

MY DIVISION HAVE 4 DISTRICT. FOLLOWUP DEPARTMENT SCHEME PROGRESS IN MY DIVISION , PREPARING MONTHLY PROGRESS REPORT FOR MONTHLY COMMISSIONER MEETING, FOLLOWUP WITH OEM FOR COMPUTER HARDWARE AND SOFTWARE SOLUTIONS.

VISITING NEW DOCTORS AND MOTIVATE THEM TO SEND HIS PATIENT IN OUR DIAGNOSTIC CENTRE, PATIENT REGISTRATION, DISCHARGE, AND MAINTAINING HIS DOCUMENT FOR FURTHER ACTION FOR PAYMENT FROM TPA COMPANY