• Collaborated with UK onshore and offshore managers of the service delivery operations team to ensure accurate and high-quality management information (MI) delivery, while providing actionable insights and recommendations to drive business improvement.• Developed and maintained standard operating procedures (SOPs) for operational activities, ensuring compliance and efficiency in process execution, and delivered high-level reports with intelligent summarization, providing key stakeholders with timely and informed decision-making support.• Spearheaded the transition from Excel to Power BI for reporting, resulting in enhanced visualization and analytics capabilities, and improved data-driven decision-making.• Created a comprehensive Power BI governance framework and conducted internal audits of power platform projects to ensure compliance and best practices.• Played a key role in the transition from data reporting to data production, ensuring seamless integration and optimization of data workflows.• Developed and implemented project tracking and project management models for the service management team, resulting in improved efficiency and productivity.• Leveraged Gen AI to streamline project workflows and improve efficiency by 5%, contributing to increased productivity and cost savings for the organization.

• Predominantly Working on Global Business Operations and Global Quality ERP Master data of PMO Process.• Analyzing data from multiple operations and creating Power BI visualizations and dashboards using Power BI Desktop and Power BI Server.• Optimizing SQL queries and providing extracts to Power BI data models, businesses, and users.• Redesigning business flows for various business units to achieve goals cost-effectively.• Gathering requirements from stakeholders and conducting feasibility studies across the power platform.• Preparing work breakdown structures, identifying IA tools, and building automation projects using lean concepts.• Completing Blue Prism RPA beginner-level training and supervising in-house Blue Prism projects.Projects Delivered:Power BI reporting: 12 dashboardsBlue prism RPA: 2 RPA BoTPower Apps: 4Power Automate flow: 7

The role involves understanding customer requirements in fluid control processes and providing support in documenting fluid control devices. Key responsibilities include:• Preparing component drawings and reviewing final design documents.• Creating and approving valve body and actuator assemblies (sliding stem and rotary valves) based on customer requirements.• Creating general assembly drawings for special products like de-super heaters, diffusers, level-trols, and cryogenic application control valves.• Collaborating with application engineers, order engineers, and project managers to ensure customer needs are met by providing necessary dimensional data and key notes.

The role involves providing technical support for onsite customer projects, including drafting and documenting valves and actuators. Key responsibilities include:• Providing technical support for the customer service team during valve commissioning.• Conducting technical training for customers and internal teams.• Participating in knowledge-sharing sessions to ensure that the latest technical information is shared and learned.