At Duroflex, I lead and manage the customer service team, ensuring the highest level of customer satisfaction and loyalty. I have over 5 years of experience in customer relations management, and over 7 years of experience in the retail industry. My core competencies include CRM tools and systems, customer service policies and procedures, and training and development programs. I also excel at team management, motivation, and coaching, fostering a collaborative and customer-centric culture. My mission is to provide exceptional customer service and support, and to create long-lasting and profitable relationships with the customers. I have a MBA in finance and marketing from Jansons School of Business, which gives me an edge in understanding the customer needs, preferences, and behavior, as well as the market trends and opportunities.