Hari Ram Email & Phone Number

Coimbatore

• Provided leadership to the executive team, senior management, and sales leadership on financial• planning, cash flow, sales forecasting, and process improvements while directly managing sales operations.• Established high levels of quality, accuracy, and process improvements, ensure all efforts are appropriately integrated with all other departmental processes across the organization.• Supervised the preparation of monthly, quarterly, and annual financial statements.• Provided assistance to customers to help them in their selection of available items.• Managed relations with clients and provided them with information on special offers and promotions.• Compiled loan and credit documents required for appraisals to process loan applications.• Cross-sell bank products by answering routine inquiries, analyzing customers' needs, promoted banking products and services, and directed customers to a branch representative as needed.• Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences, and more.

Chennai Area, India

• Provide Technical support for Routers, Range extenders, Adapters and Net cameras for North America, LATAM, EMEA, ANZ & Canada Customers.• Provide feedback wherever necessary to the team towards improvement by monitoring the calls on regular basis.• Fulfill customer needs, fix problems with their products and answer their queries on Product.• Help team to close the resolved cases on time to maintain the Case Closure for 8 and 48 hours.• Refreshment training will be provided to the technicians on how to up sell and cross sell the products to customer and guide employees to reach weekly target.• Actively participated and won 3 times continuously in Quarterly Rewards and Recognition (R&R) Competition and fulfill individual and team targets by competing with co team players• Provide product and process training to new employees and will work on their Improvement in Nesting till the team allocates.• Maintain call queues when Manager on desk is not available and manage the effective Production to avoid abandon calls.• Handle Escalation calls of level one technician and irate customers by providing soft response and fix their product issues on time.• Recommendations for product and process development based on customer feedback to the Client by Bubble up on regular basis.• Approve and escalate the repeated customer to the higher level as Customer Assurance Team, • Approve for the RMA and escalate the calls to the replacement team.• Escalate to Admin, Data and Voice team whenever necessary.• Escalate to HR Team immediately whenever the floor is out of control in discipline.

Coimbatore Area, India

• Manage assigned team members and make sure client deliverables without Answerable for ensuring productivity targets are achieved.• Create and maintain daily reports for all achievable scenarios.• Handle escalation calls on an as needed and help associates to learn on-the-job.• Conduct team meetings compromising Quality improvement once in a month.• Initiate "Performance Improvement Plan" for employees where necessary and provided.• Recognize top performers to discuss team performance and areas of opportunities within the teamand assign additional responsibilities to such individuals.• Groom associates to become Team Leaders and continually provide them opportunities for learning new skill.• Maintaining all the bills according to the work from the client end.• Efficiently schedule appointments and promptly respond to inquiries via email, Chat and Telephone.• Basic level of SEO works like Google ad words, Top level keywords from traffic Travis, CreatingFace book fan page, Linkedin , Twitter, Sending newsletters, Article posting.• Involved in Decision making with management.

Coimbatore Area, India

• Answering incoming calls, taking messages and redirecting calls as required.• Dealing with email and Chat inquires.• Dairy management and arranging appointments, booking meeting rooms and conference facilities.• Creating a report or updating a contact list in Spreadsheets.• Possibly maintaining the company social media accounts.• Internet research for a specific project.• Prepare and send out e-mail newsletters.• Efficiently schedule appointments and promptly respond to inquiries via email, Chat and Telephone.