• Working as a HR Administrator/HR Operations in NES FIRCROFT• Developing and implementing HR policies and procedures that align with the company's goals• Oversee Processing for New Employees, Offboarding and Changes to Contractual Terms • Maintaining internal HR systems and databases• Responsible for drafting employment related letters (Termination, Resignation (offset, buyout notice period), Entity changes, promotion, consultancy agreement, Probation extension and completion, Letter of service, and other related employment letters)• Responsible to update all the new starter, promotion and pay related information on cascade tool.• Support resolution of user issues relating to HR in a timely manner. This includes, access issues, maintaining the staff hierarchy, providing audit data, resolving issues around authorisations and claims etc. • Monitor HR inboxes to ensure that all queries receive a response within expected timescales and complex issues are escalated to senior members of the HR team as appropriate. • Ensure employees’ records are maintained accurately • Ensure that all enquiries, e-mails, correspondence and teams calls are dealt with in a confidential, professional and timely manner by Operations team. • Ensure the confidentiality of records and the security of resources and equipment in the HR department. • Review relevant HR documentation to ensure accessibility in line with current legislation, regulations and practice.• Review current procedures and workflows and work with colleagues to identify and implement improvements.• Providing support to employees, including addressing their concerns, assisting with conflict resolution, and fostering a positive work environment.• Ensure that HR Partners are kept informed of any issues which may impact upon HR operations.• Liaise with HR Operations and Payroll teams to ensure accurate and timely processing of information relating to new employees, leavers and contractual changes to deadlines.

• Managed HR Shared Services Operations delivering high standards of service delivery. • Broad understanding of the HR Shared Services Center operations. • Enabled the Shared Services team to be knowledgeable of all HR system functionality.• Guide employees in navigating through employee self- service and manager self-service functionality in Workday and troubleshoot non- technical inquires. • Created Service Level Agreements (SLA) and a strategic plan to achieve the goals. • Resolve the employees’ queries. • Responsible for handling Exit cases such as Exit Verification, rehire cases, Share point, Absconding, Unauthorized Post Resignation, UA and Letter of Authorization. • Manage Exit Data and full cycle of Warning Letters. • Responsible for AST Quality Check • Responsible for Credence Dump, Manual Letters and Ex-Employee Letters Quality Check: Form 60, Leave of Absence, ACS, Work Permit, Visa / Passport, Residence proof, Green card, Citizenship, and Immigration, GCP, NOC Leave Letter Visa, Leave Letter Visa, Relocation Proof, Employment Proof, Tatkal Letters etc. • Assist in development and implementation of human resources • Responsible for Warning Letters Quality Check (Absconding, UAPR, and UA) and Exit Verification Monthly Reports. • Build and execute process plan for Merger and Acquisition employees • Providing a KT session to the new Joiners • Preparing Farwell Decks for the Relieving Employee and presenting Infront of the team. • Experience in Service Now, and AST Tools • Publish progress report to management every week. • Tools: Service Now, AST, MS Excel, Power point, Word

• Responsible for handling IT requirements as a Human resources recruiter from US based clients. • Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions. • Sourcing from Job Portals (Monster, Career builder, Dice and indeed), Making job postings on the Job Portal. • Well versed about US Terms like W2, C2C, 1099, US Visas, etc. • Responsible to work on Contract and Permanent positions. • Scheduling interview using Job Diva software. • Maintain close contact with candidates/Vendors/ recruiters/offshore team. • Publish progress report to management every week. • Updated about technologies of the Client requirements and knowledge of current IT trends. • Tools: Job Diva, (Career Builder, Monster, Dice and Times Job) and Ring Central