Hari Singh Email & Phone Number

Gurgaon

Dashboard and Report Development: Spearheaded the development of daily, weekly, and monthly dashboardsusing Power BI, integrating row-level security and advanced data visualization techniques.Team Management: Managed and mentored a team of four, fostering a collaborative environment and enhancingteam productivity and project delivery.Strategic Analysis and Reporting: Conducted detailed analysis and prepared the MBR, QBR, and YBR reports,providing critical insights that informed strategic decisions.Innovative Solutions: Evaluated, tested, and recommended new reporting solutions to streamline operations,significantly enhancing workflow efficiency.

Gurgaon

In my role at IGT Solutions , I was instrumental in optimizing workforce management and information systems,with a focus on:Performance Monitoring: Monitored and analyzed call traffic to distribute workload efficiently, ensuring optimalcall center operations.Reporting: Developed and published detailed daily, weekly, and monthly reports, aiding in the precise assessmentof business operations.Business Review Preparation: Played a key role in the preparation of monthly business reviews, which werepivotal in strategic planning and performance enhancement.

Dehradun

At SPANCO BPO, my responsibilities as a Senior MIS Executive included:Data Analysis and Reporting: Created comprehensive reports using Excel, projecting volumes for various timeframes, and preparing performance status reports for senior management.Capacity Planning: Developed capacity plans that balanced customer service levels, employee experience, andcost-effectiveness.Client and Team Coordination: Coordinated with various teams to understand requirements, design reportformats, and validate data, ensuring high-quality outputs.

Amritsar, Punjab, India

During my tenure at Kochar InfoTech, I focused on:Report Development and Maintenance: Developed and maintained essential business reports, providing dailyinsights into business activities using Excel and MS Access.Senior Management Reporting: Prepared monthly performance status reports, which were crucial for seniormanagement’s strategic decision-makingOperational Support: Supported daily operations through meticulous MIS reporting, playing a key role in theanalysis and forecasting of departmental performances.

Lucknow

Joined As customer care executive in 2008 and promoted after 1 year in new role as MIS executive.