Hari V. Email & Phone Number

Louisville, Kentucky, United States

• Led strategic planning and product development, ensuring alignment with company goals and market opportunities.• Gathered and prioritized product requirements from stakeholders, validating them with customers, sales, and support teams to ensure relevance and value.• Defined product features and documented functionalities, providing the development team with clear, comprehensive requirements.• Managed the product backlog, aligning priorities with strategic goals and customer needs… Show more • Led strategic planning and product development, ensuring alignment with company goals and market opportunities.• Gathered and prioritized product requirements from stakeholders, validating them with customers, sales, and support teams to ensure relevance and value.• Defined product features and documented functionalities, providing the development team with clear, comprehensive requirements.• Managed the product backlog, aligning priorities with strategic goals and customer needs and continuously refining user stories and acceptance criteria.• Defined and communicated the product vision and strategy, collaborating with stakeholders to ensure clarity and alignment with business objectives.• Developed and maintained the product roadmap, balancing strategic direction with business priorities.• Collaborated with cross-functional teams, including platform, design, marketing, operations, and sales, to ensure our web application product's successful development and launch.• Acted as the primary point of contact between stakeholders and the development team, ensuring clear and consistent communication throughout the product lifecycle.• Engaged in agile practices, including sprint planning, backlog refinement, sprint reviews, and regular standups, to support continuous development and feedback loops. Show less

Louisville, Kentucky, United States

• Identified and evaluated opportunities for automation and optimization within ad operations processes to drive efficiency and scalability.• Collaborated with cross-functional teams to develop tailored automation solutions and integrate them seamlessly into workflows.• Conducted feasibility studies and cost-benefit analyses for automation projects, assessing ROI and impact.• Administered Jira as the primary project management tool, implementing automation rules and triggers… Show more • Identified and evaluated opportunities for automation and optimization within ad operations processes to drive efficiency and scalability.• Collaborated with cross-functional teams to develop tailored automation solutions and integrate them seamlessly into workflows.• Conducted feasibility studies and cost-benefit analyses for automation projects, assessing ROI and impact.• Administered Jira as the primary project management tool, implementing automation rules and triggers, reducing management overhead by 25%.• Coordinated with external vendors to implement automation solutions and integrate with third-party systems.• Designed automation workflows using Microsoft Power Automate, streamlining operations and increasing process efficiency. Show less

Louisville, Kentucky, United States

• Monitored operational processes to identify bottlenecks and inefficiencies, driving continuous workflow improvements.• Implemented systems for data collection, analysis, and reporting, improving operational visibility and decision-making.• Addressed customer issues via zendesk and solved complex problems, ensuring customer satisfaction and retention.• Managed customer campaigns, conducted touchpoint sessions with sales teams, and provided strategic support to drive success.•… Show more • Monitored operational processes to identify bottlenecks and inefficiencies, driving continuous workflow improvements.• Implemented systems for data collection, analysis, and reporting, improving operational visibility and decision-making.• Addressed customer issues via zendesk and solved complex problems, ensuring customer satisfaction and retention.• Managed customer campaigns, conducted touchpoint sessions with sales teams, and provided strategic support to drive success.• Conducted product walkthrough sessions and webinars for customers, enhancing product knowledge and engagement.• Collaborated with cross-functional teams to drive process improvement initiatives, aligning operational goals with business objectives. Show less

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Collaborated with sales teams to build customized PowerBI models and reports for data analysis.• Presented data-driven insights to sales reps and clients using visualizations.• Conducted market research on relevant industries to inform strategic decision-making and market positioning.

Lawrenceburg, Kentucky, United States

• Managed mapping and collection of distillery equipment technical data for operational efficiency.• Led project to revamp and develop 24 SOPs, enhancing workflow comprehension.• Designed instrument operation maps for a clearer visual understanding of the distillation process.

Hyderabad, Telangana, India

• Led as the single-threaded leader for the Asia Pacific region, managing 16 team managers and over 100 auditors across India and Japan in Amazon's Governance, Risk, and Compliance (GRC) team.• Collaborated with cross-country, multi-level stakeholders, including HR, Legal, Operations, and regional leadership teams, to launch and sustain critical data security initiatives.• Drove multi-departmental efforts to ensure compliance with data security regulations, working closely with key… Show more • Led as the single-threaded leader for the Asia Pacific region, managing 16 team managers and over 100 auditors across India and Japan in Amazon's Governance, Risk, and Compliance (GRC) team.• Collaborated with cross-country, multi-level stakeholders, including HR, Legal, Operations, and regional leadership teams, to launch and sustain critical data security initiatives.• Drove multi-departmental efforts to ensure compliance with data security regulations, working closely with key stakeholders to align strategic objectives and risk mitigation strategies.• Led large-scale projects, ensuring timely execution of data security protocols while balancing stakeholder priorities and operational efficiency.• Ensured the timely delivery of weekly, quarterly, and annual performance metrics, validating compliance with risk mitigation controls across multiple sites.• Developed and implemented corrective action plans to address and remediate identified risks, reinforcing security and operational integrity.• Developed and optimized Tableau dashboards to provide actionable insights, streamline reporting mechanisms, and support data-driven decision-making.• Drove operational transparency and efficiency by enhancing business intelligence processes and improving regional compliance integrity. Show less

Hyderabad, Telangana, India

• Spearheaded the creation and deployment of the data security audit program for the Asia Pacific region at Amazon.• Trained 50 auditors and eight managers within a two-week period, resulting in positive variance in key performance indicators.• Provided hands-on mentorship and detailed feedback to ensure high-performance outcomes in data security integrity and audit processes.

Hyderabad, Telangana, India

• Led a team of 30 associates in Amazon India's Customer Service Operations, ensuring exceptional service delivery and resolving high-priority customer escalations.• Utilized data analytics to track key performance metrics, identify areas for improvement, and implement data-driven strategies to enhance team productivity.• Focused on team development through coaching, performance feedback, and continuous process improvement initiatives to align performance with organizational goals.

Hyderabad, Telangana, India

• Resolved complex customer issues at Amazon by conducting root cause analysis and collaborating with cross-functional teams.• Provided detailed feedback to drive continuous improvement in processes and service delivery, ensuring seamless customer experiences.

Pune, Maharashtra, India

Hyderabad, Telangana, India

• Provided exceptional customer support by addressing inquiries and resolving issues for Amazon customers in Hyderabad, India.• Met performance targets for response times, customer satisfaction, and issue resolution consistently.• Ensured a positive customer experience with each interaction, showcasing strong communication and problem-solving skills.

Hyderabad, Telangana, India

As a Content Analyst at GlobalLogic, working on a project for Bloomreach, I performed comprehensive manual quality analysis to ensure the integrity of data and proactively identified traffic or coverage issues that could impact the data pipeline engine. My role was critical in safeguarding the quality of data, flagging potential risks, and ensuring seamless data flow.

Hyderabad, Telangana, India

In my role as a Visual Designer at Dealmonkeyindia.com, I led a successful brand redesign project that revitalized the company's visual identity. • Enhanced user engagement and market presence through a comprehensive redesign.• Updated store's visual appeal to align with evolving trends and customer preferences.• Designed and managed creative visual elements for marketing campaigns across social media platforms and print.

Master Of Science - Ms, Business Analytics

Bachelor Of Science (Bsc), Multimedia

Associate'S Degree, Applied Mathematics

High School Diploma