Leading the migration project from HFC to FTTH for 300+ Internet Node Areas at Business Unit 5 achieved an impressive 88-100% success rate. Managed calls for 50-70 accounts, collaborated seamlessly, reviewed 2100 accounts daily, and supervised and trained 6 agents. Maintaining a 95% success rate ensured a smooth ISP operation, handling 8 priority customers weekly for optimal product functioning. Additionally, provided training to the team on new products, promotions, billing, equipment, and workflow. Coordinated with other operations teams and vendors in preparing the migration process from HFC to FTTH. Ensured not only the success of the migration project but also the smooth functioning of office operations.

Led and coordinated diverse project tasks and case management responsibilities in Business Unit 5, successfully resolving 600-1000 monthly customer cases covering issues like billing and internet service. Meticulously examined 150-300 monthly customer requests, including technician bookings, product details, and complaints. Collaborated with 4+ departments, particularly in Technical Support Management, ensuring swift case resolutions. Played a crucial role in supporting the project team, overseeing progress, and facilitating effective communication for timely project completion. Managed various initiatives, including Project CPE Upgrade and Priority Project, while actively supporting associated events.

Expertly handled daily customer inquiries through calls, emails, and other channels. Managed outbound calls, ensuring smooth transfers and meeting SLAs for prompt issue resolution. Served as the first responder, adept in analyzing and identifying HFC/FTTH network problems.

Specialized in analyzing FTTH/HFC network problems, delivering timely solutions within 1 hour of SLA complaints. Diligently monitored and addressed issues related to personal or area networks, ensuring swift and effective resolutions.

Managed diverse administrative tasks, from medical records to test material preparation. Collected and organized laboratory results. Assisted the medical team with basic clinical procedures, showcasing expertise in measuring blood pressure, pulse, temperature, and sterile materials preparation.

Worked as a Partnership Staff responsible for administration and government programs. Additionally, conducted annual German language training for 120 students, developing materials, creating proficiency tests, and evaluating classes. As a Liaison Officer, I connected with officials from other countries. A vital contributor to the Cooperation Division, I disseminated insights on the Asian Economic Community (AEC). Nurtured Rumah Bahasa Surabaya's online presence, passionately promoting the program through social media.

Crafted marketing strategies for a target insurance premium. Managed 10-16 clients monthly, tailoring insurance packages. Fostered positive relationships with potential clients through referrals and networking initiatives.