Harimurti Dyan Anggriani Email & Phone Number

Indonesia

• Responsible for analyzing, diagnosing and resolving application issues• Monitor and escalate serious concerns or issues to the team• Coordinate with various teams and raise support ticket for all issues, analyze root cause of application with recommendations for improvements and encourage future prevention• Assist and ensure efficient resolution according to quality assurance tests for all production processes• Maintain issues in Ticketing System• Responsible for the creation of software operations and support related documentation

Jakarta, Indonesia

Test Planning:- Reviewing project requirements and specifications.- Developing test plans and test cases based on requirements.Test Execution:- Performing manual testing both positive and negative testing- Executing test cases and logging results.- Identifying, documenting, and tracking defects or issuesReporting - Reporting defects and issues to development team and provide feedback for improvement

Indonesia

- Responsible for network, installation, maintenance services- Maintain the companies network infrastructure (failure on cabling), hardware and software failure- TCP/IP networking and hardware maintenance and repair- Assisting to testing new internal apps (website) with manual test

Greater Jakarta Area, Indonesia

- Responsible to make a weekly report- Making a new session on internal website using PHP

Bachelor'S Degree, Information Technology, 3.69

Network And System Administration/Administrator, 3Rd