Managing team delivery, support and presales with customer focus to achieve high customer satisfaction and company revenue target* Retain good talent resources* Manage resource turn-over down from 20% to 5-10%.* Focus on Resource Development * Regeneration is a crucial key in a services team* Deliver service excellence to clients

Indonesia’s Leading and Trusted Digital Platform & Application Service Partner. We have partnership with industry-leading companies to reinvent and disrupt the status quo with custom Analytics Dashboard & Reporting, Notification & Messaging Gateway and Custom Application Service.

- Reporting to the Managing Director -Manage and lead a team covers ASEAN region to extend and develop the company business-Delivers high quality solutions to clients in response to varying business requirements by providing analytical ability and creativity in developing and implementing solution deliverables for medium to enterprise size projects-Engage with regional business partner to extend and develop the business across the region

•Manage a team of technical professionals on solutions and services to meet/exceed client expectations and business measurements•Demonstrates leadership to manage client situations and achieve client satisfaction•Delivers high quality solutions to clients in response to varying business requirements provides analytical ability and creativity in developing and implementing solution deliverables for medium to enterprise size projects• Assist and lead in the balancing of technical work assignment with team members technical skills to mitigate risk on the engagement•Managing and developing team member including business partner’s technical team and team within internal IBM•Giving technical direction to team members including IBM, subcontractors, or client personnel•Establishes influential relationships with technical decision makers in selected clients and reinforces the value of technical skills and capabilities•Collaborates with executive team and LOB to execute strategy and achieve common goals•Acts as a conduit to the Technical Support organizations (pre-sales, post-sales, labs, research etc) capabilities to drive business performance•Develops initiative to implement, execute and improve technical teams effectiveness, within the team and across business units.Achieve Double Digit YoY revenue growth since 2007 – present.Growth the 2010 business up to 122%Achieve High Performer Award 2010

Lecturer at Graduate Program (S2) - Computer Science / Informatics

•Providing consultancy to client based on client requirement and needs in term of enterprise management and security suite solution.•Pre sales activities (presentation and demonstration) to acknowledge prospective client what they can get benefit to their business perspective by using CA services and solutions.•Provision of quality specialist consulting to clients based on years experiences as a consultant or practitioner in IT and related industries.•Escalating any product issues they encounter which impact their ability to use the technology in order to achieve the pre or post sales deliverable required.•Conducting assessments, including identifying appropriate resources needed and presenting assessment report to client.•Working closely with CA distributor to develop partners in technical skill and product knowledge.•Engaging with partners to approach clients with final target is to get the deal.•Engaging with customers closely to help achieve customer satisfaction

•Leading and running IT Infrastructure LAN upgrade project in Indonesia•Managing whole Guinness region in Indonesia with responsibility in IT Operational function•Leading WAN Infrastructure project in Indonesia covering leased line and Frame Relay link to Kuala Lumpur.•Implementing Windows NT 4.0 (migrating from Novell 3.12)•Supported Guinness Malaysia and Hongkong in the implementation stage of NT / Exchange project.•Supporting and servicing IT Help Desk across a wide range of users with different needs.• Liaising with external vendors and support personnel to resolve system and applications problems.•Planning for disaster recovery of computing and network services.•Diagnosing hardware and software faults.•Developing operational procedures, standards and documentation, such as back up, reporting, security, standard set-up configuration, LAN and WAN documentation.•Administering Novell Netware, Windows NT and Proxy Server network

•Supported dealers and end users to install and configure various networking product in UNIX, Microsoft and Novell environment.•Helped sales and marketing department to fulfil their customer needs especially after sales services.•Serviced IT Help Desk for clients (customers ) which includes dealers, resellers and end users.•Dealt with principal based in Singapore, Hong Kong and US in the technical side of Company products.

•Designed, built and implemented accounting application according to suit clients needs using Clipper 5.2.•Trained users to operate the systems effectively and efficiently