-- Assist customers in choosing the right product, answer calls, process payments and manage transactions accurately-- Maintain stock inventory, track economic performances and provide high-quality customer service-- Raise operational concerns with managers and find effective solutions-- Supervised 2 sustainability projects at the store level - Second Life & Eco Design-- Increased project turnover by 2% and dropped energy consumption by 5% in 2022-- Design, animate and share monthly ESG reporting for the store.

-- Executed end-to-end recruitment & onboarding process including benefits, compensation and payroll management-- Met and achieved the annual hiring target of 700 candidates in 9 months-- Participated in job and career fairs, organized recruiting events and partnered with agencies for creating a future pipeline of candidates-- Supported business development with new expansions and setting hiring benchmarks-- Knowledge of working in HRIS system - ADP, Darwin Box and employment laws - - Human Rights Code, Employment Standards Act, Occupational Health & Safety Act and Labour Relations Act.

-- Launched and managed social impact projects across 4 locations in India - Kolkata, Siliguri, Jharkhand & Bangalore-- Led and supported a team of 30 employees both part/full time-- Achieved 20% year-on-year growth from 2014 to 2019 and successfully raised annual fundraising target of US $60k-- Collaborated with multiple corporate and charity partners for CSR activities that raised funding for skill development, scholarships and internship programs-- Stakeholder Management: Built professional relationships with C-level executives to align the organization's mission with UN sustainability goals-- Managed budget implementations, operational strategies, training, schedules, and contract negotiations.