Hariharan Anbalagan Email and Phone Number

• Providing Server level support and involving in Proactive analysis for repeated issues in Virtualized environment.• Support of daily BAU tickets on Windows 2000, 2003, 2008 & 2012 Server Family infrastructure.• Resolving issues related to unexpected HOST Down, POST errors, Disk Utilization, Services failure• Troubleshooting/Resolving Severity P1/P2 incidents and providing RCA for every High/ Critical Bridges.• Maintaining, Supporting & Troubleshooting of more than 5000 Servers for client regarding Server performance issues and DUMP analysis.• Working on ITIL processes – Incident Management, Change Management & Problem Management.• Performing Root Cause Analysis for all critical incidents, plan and implement the solution to fix the incidents permanently.• Managing disk space & processor utilization related to server and analysis of logs. Change Controls for Firmware update, Software installation & Registry modification.• Identifying root cause of the problem in Windows server and resolving by applying break fix or OS update.• Coordinating with support vendors & IT Operation delivery managers to improve the support and IT services. • Creation, Deletion & Troubleshooting of Virtual Machine, Template creation of VMware, Disk and Memory expansion in Virtual Machine & Migration of VM Machine. Domain Joining of VM Machine. Creation & Deletion of Snapshot & Reverting back of Snapshot.• Increasing the storage capacity of servers & Upgrading OS Components as per application request • Installation, Configuration & Troubleshooting of Antivirus Symantec, ITM Tools, BigFix, Login site, Carbon Black, etc.…• Working on Vulnerability Patching for NCI.• Working on decommissioning activities.

• Provided second level remote and Face to face support to users of desktop, notebook, smartphone and tablet devices. This involves the maintenance of hardware and software.• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.• Maintained accurate records of all issues with resolution and contact details.• Performed Windows administration tasks, including setup, installation, OS patching, data backup, user account management and access control.• Installation, Configuration and troubleshooting of MAC OS, Assigning VDI to users and maintaining basic level issues & Imaging through SCCM Server to install all types of OS.• Installation and Configuration of Software (Outlook & IE etc.) and troubleshooting of Computer and Network Issues• Involved in asset management of hardware and software licenses using Service Now.• Maintenance of firewall and network report, Printer reports and Maintenance of VC rooms on daily basis.

• Provided day to day operation and management of the IT network while resolving daily user technical support cases for internal employees.• Responsible for supporting various applications including MS Office and Outlook.• Configuring and troubleshooting in Outlook and IE.• Configuration of Hardware for laptops and provided telephone and email support for help desk issues, including desktop, laptop, printer, software, and networking issues.• Responsible for handling various connectivity issues including Cisco routers, switches, and cabling solutions.• Performing remote operations using LANDesk Remote Control, Team Viewer, Microsoft Lync and MSTSC.• Designed, implemented and administrated network remotely through secure VPN connection• Performed Windows administration tasks, including setup, installation, OS patching, data backup, user account management and access control.• Installation and Configuration of Software and troubleshooting of Computer and Network Issues• Working knowledge in windows platform, DNS-DHCP configuration, Active Directory, Terminal Server configuration. IP address reservation for static environment in DHCP server.• Good hands on experience in virtualization, VMware vSphere 5&6, ESXI, HA & DRS, iDRAC.• RAID configuration (RAID0, RAID1, RAID5, and RAID10) in R & D Environment.• Maintain Network Infrastructure Over LAN & WAN.• Setup the office network including laptops, Internet Router, and security devices for data.• Configuration, troubleshooting of both wired and wireless LANs.• Attending the calls assigned through BMC REMEDY 8.1 based on Request Priorities and Closing them within SLA Period. • Installation of McAfee Antivirus, McAfee Safe boot 5.2.2 Encryption tool & resetting the safe boot password. Using APE software to recover the data on corrupted or crashed HDD.