Hariharan Gopal Email and Phone Number
Hariharan Gopal personal email
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Transformational leader managing a span of 250+ employees across multiple functions and locations. Exemplary Enterprise Service and Support, Strategic Bus. Transformation, Result- oriented Bus Ops, Top Line & Bottom Line Management and Governance Structure are the key assets.Tenacious Quest for Success + Learning=Certified Senior Management Professional from IIM Kolkata, Business Analyst Program from Great Lakes Institute of Management, RPA Professional - Automation Anywhere University, Google Analytics Individual Qualification (Google), ITIL, Scrum & DevOps foundation – gaining hands on experience in research and data driven projects and solutioning.Digital Transformation -Empowering employees to be productive and strengthen the company culture by delivering appropriate solutioning through Analytics, Automation, BOTS, AI/ML and most importantly Customer Service. People Focused Leadership -A believer in creating environments in which people naturally work together to do remarkable things and one of the few lucky ones to say “I love my job”.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Senior Program ManagerVerizon Apr 2014 - PresentChennai Area, IndiaDigital transformation & Employee ExperienceProcess Re-engineering/Development/Robotic Process Automation/Analytics/Machine LearningHead Operations - Global IT Service Desk & VDSI End User Support - Chennai & HyderabadCollaboration projects to bridge & strap the IT infrastructure - Workplace technology and platformsInfusion of Data Analytical projects - Specialized systems and softwareRobotic Process Automation, ML & Artificial intelligence - Contact Center Technology - Improve experienceLeading Digital Marketing initiatives - Improve DIY and Self-serviceOperation Excellence & Continous ImprovementMethodolgies - Six Sigma/Lean (Verizon Lean Six Sigma Certified) & KaizenKPIs - Integrated performance across revenue, cost and risk.Instrumental in appropriate Policy modifications and Operationalize Career Path.
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Program ManagerVerizon Sep 2011 - Apr 2014Chennai, Tamil Nadu, IndiaHead Operations – Chennai and HyderabadResponsible for Top Talent Acquisition/Training Needs/Individual Developmental Plans/Risk management/Action PlansManage multiple projects with the business delivery model having multiple geographies and languages Vendor Management - RFP Selection/Billing and supportBuild a strong governance structure - Process Consolidation/harmonization – Standardization Set the vision, direction and culture of the teams through individual and team performance expectations and goals Continuous improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.Regular interactions with Engineering leadership to articulate feature requirements for toolsets, business logic for efficient handling of work volumes and recommend solutions to improve employee experience.
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Technical LeadVerizon Jul 2009 - Sep 2011Chennai, Tamil Nadu, IndiaOperations and Vendor ManagementTeam Management and performance excellenceMonitoring real-time service levels, schedule adherence, and holding the teams accountable to meet and exceed performance targets.
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Senior AnalystVerizon Mar 2008 - Jul 2009Chennai, Tamil Nadu, IndiaOperational Management
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Team Leader - OperationsWipro Limited Jan 2007 - Mar 2008Supervise and manage a team of 16 Tier 2 Technical Support Representatives in providing technical support for the customers of AT&T - DSL service as a Level1 Manager on the production floor.Day on day interaction with AT&T Clients, team performances review and identification of training requirements for the knowledge gaps across the process.Handling escalations and responsible for KPIs, Schedule and Adherence.People Management and other administrative activities -
Subject Matter ExpertWipro Limited 2006 - 2007
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Tech SupportWipro Limited 2005 - 2006
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MerchandiserTaifana Group (H.Daya - Yiwu, China.) Dec 2003 - Dec 2004Responsible for Merchandise trading from the Chinese market to the clientele from Chile, Panama and Middle East after complete market research and analytics.Involved and managed end to end interactions with the Clients and suppliers,price negotiations and quality approval of products merchandise till the end point of sale and delivery.Handled multiple clients per year and the merchandise total worth of USD 200, 000-300, 000 successfully. Involved in the Implementation of SAP as one of the business representative of the company and worked as an End User. Includes Price negotiation, Purchase Order Processing, Sales Order Processing, Inspection, Loading and the Shipping Procedures and Invoice approvals.
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AssociateAllsec Technologies Aug 2002 - Dec 2003Telephone Marketing Sales of Internet Packages and cell phones - US and UK Monitored and assisted the teams on the floor with the process knowledge including training.Meeting sales targets and SLA according to the process.
Hariharan Gopal Skills
Hariharan Gopal Education Details
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- Business Perspectives, Functional Competencies, Competition, Strategy And Leadership -
Pursuing -
Marketting Management -
Mechanical
Frequently Asked Questions about Hariharan Gopal
What company does Hariharan Gopal work for?
Hariharan Gopal works for Verizon
What is Hariharan Gopal's role at the current company?
Hariharan Gopal's current role is Associate Director @ Verizon, Author @ Quoting scribblers, SMP @ IIM Kolkata, BACP @ Great Lakes Institute of Management.
What is Hariharan Gopal's email address?
Hariharan Gopal's email address is ha****@****ail.com
What schools did Hariharan Gopal attend?
Hariharan Gopal attended Indian Institute Of Management, Calcutta, Great Lakes Institute Of Management, Madras University, University Of Madras.
What are some of Hariharan Gopal's interests?
Hariharan Gopal has interest in Disaster And Humanitarian Relief, Children, Education, Environment.
What skills is Hariharan Gopal known for?
Hariharan Gopal has skills like Team Management, Operations Management, Team Leadership, Leadership, Itil, Vendor Management, Service Delivery, Customer Service, Call Center, Customer Satisfaction, Team Building, Project Management.
Who are Hariharan Gopal's colleagues?
Hariharan Gopal's colleagues are Brian Caldwell, Shambrical Griffin, Melody Detrick, Martin Ekundayo, Judy- Lorry Hudson, John Durdin, Stephen Cothron.
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Hariharan Gopal
"Experienced Hr Operations Professional With 9.5 Years Of Global Expertise In Payroll And Hcm Solutions: North America, Europe | Proficient In Successfactors And Dayforce,Hcm"Chennai -
1gmail.com -
Hariharan Gopal
Virudhunagar -
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