Hands-on experience in providing ITSM solutions with expertise in ITSM Modules, GRC(Governance Riskand Compliance), Service Catalog, CMDB, Mid Server, DiscoveyrService Portal as Developer, Technical Consultant and Application Developer - IV from past 3.5 years specially in ServiceNow & overall 5 Yearsof experience in IT Industry. • Good hands on expertise in implementation of ITSM Applications like Incident management, Problem management, Change management, Knowledge management and Service catalogs.• Good knowledge and understanding of the ITIL process.• Worked on CSM (Customer service management) enabling the roles to business customers.• Hands on with CMDB and knowledge on CMDB CI relations and importing the data• Handling the clients with Requirements, Solutions and knowledge sharing in Service Now.• Experience into Event management related to ITBM.• Good exposure to all areas of SDLC (requirement, analysis, design, development, test, implementation and maintenance.• Experience in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.• Experience working with email notifications, inbound actions, reports, gauges, and home pages.• Good experience into servicenow security• Worked on Integrations i.e, Rest API and Soap • Experience on creation of Catalog items, record producers, user guide.• Working on creation and customization of complex workflows and custom workflow activities.• Worked on Policy & Compliance management, Risk Management, Audit Management, Mid server installation and development of discovery Application.• Implemented/Customized Incident Management, Problem Management, Change Management, end-toend Service Catalog as per business requirement and Service Portal.• Experience working with Client Side and Server-Side Scripting, UI Policies, UI Actions, Client Scripts,Business Rules, Script Includes. • ACLs - Worked on providing table and field level security by Access Controls (ACLs) based on roles,conditions and custom script.• Workflows - Created Workflows to automate process based on business needs.• Tables, Forms, Lists, Modules, Email Inbound actions, Notifications, Scheduled Jobs, Reports, SLA’s,Events, Homepages, Dashboards. • Created custom tables and performed loading the data using Import sets and Transform map.• Worked on integrations with other third-party systems.• Update set Migration - Deployed update sets to production instance from Sub-production instance.
-
Servicenow DeveloperProdapt Jun 2020 - PresentBengaluru, Karnataka, IndiaWorked under Fruition Partners – ServiceNow’s Largest Dedicated Global Integration Partner andLeading Cloud-Based Service Management Solutions Provider.• Understanding the business requirements and convert them into functional solutions withinServiceNow using mentioned ServiceNow skillset.• Worked on Client scripting, Server scripting.• Took ownership of tasks which are assigned from multiple clients and provide solutions to themwithin stipulated time.• Document all the changes and attach them to scrum stories.• Worked on creating service catalog items and workflows specific to business requirement.• Used Agile methodology by having a status call with the client as well as with team.• Worked on client scripts, business rule, ui actions, notifications, inbound actions.• Worked on CMDB created identification and reconciliation rules to update CMDB CI’s• Maintaining CMDB health Completeness, Correctness and Compliance• Worked on change tasks to update CMDB• Worked on CMDB requests to insert or update CI into CMDB• Created transform maps mapped fields and created transform map scripts to update CDMB• Discovery tool runs a scheduled job• Installed Mid Serves as per Client requirements and created Discovery schedules.• Created an Discovery Application to track daily usage of the current product and working status• Involved into Discovery Set Up and Getting the devices and servers as Linux and Unix
-
Information Technology AssociateProdapt Jan 2019 - May 2020Bengaluru, Karnataka, India
Hari Haran Satyanarayana Education Details
-
7.20 Cgpa -
6.84
Frequently Asked Questions about Hari Haran Satyanarayana
What company does Hari Haran Satyanarayana work for?
Hari Haran Satyanarayana works for Prodapt
What is Hari Haran Satyanarayana's role at the current company?
Hari Haran Satyanarayana's current role is ServiceNow Developer at Prodapt.
What schools did Hari Haran Satyanarayana attend?
Hari Haran Satyanarayana attended Andhra University, Andhra University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial