Hariharan Kg Email & Phone Number

Kochi, Kerala, India

India

Acted leading role in the organization and coordinated the entire department and maintain a single point for customers related O&M and infrastructure sharing requirements• Handling large turnkey projects (Major projects handled include Manappuram Finance LTD, Muthoot Group, and Kroor Vysa Bank... Etc) and ensuring that project deadlines are met on time• Project review with customers. Direct customer interaction for resolving escalations effectively.• Communicating and coordinating with vendors/sub-contractors across the country for material shipment and project closures• Project review with customers. Direct customer interaction for resolving escalations effectively.• Ensure collections and billings are happening on time• Documentation, Installation, configuration, Execution & Maintenance of IT and IP Security Surveillance Projects under High Sea Sales. Providing the training to Tech Team Configuration & installation for CCTV, Intrusion Alarm, Smoke Detection, Biometric systems Access Systems & Structure Cabling• Providing all technical support like Firewall, Managed switches, CCTV, NVR, Access point, backup servers, NAS & Application Servers installation and configuration for related the entire project.• Communicating and Supporting with Technical Team and make sure provided the proper solution to the customer.

Kochi, Kerala, India

Kochi, Kerala, India

 Acted leading role in the organization and coordinated the entire department and maintain a single point for customers related O&M and infrastructure sharing requirements Handling large turnkey projects (Major projects handled include Manappuram Finance LTD, Muthoot Group, and Kroor Vysa Bank... Etc) and ensuring that project deadlines are met on time Communicating and coordinating with vendors/sub-contractors across the country for material shipment and project closures Project review with customers. Direct customer interaction for resolving escalations effectively. Ensure collections and billings are happening on time. Acted major role in the high tenancy addition based on the target so as to increase the organization revenue and customer delight Ensure the quality in preventive maintenance activities of the utilities infrastructure. Timely and effective implementation of Innovation projects Documentation, Installation, configuration, Execution & Maintenance of IT and IP Security Surveillance Projects under High Sea Sales. Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications Providing the training to Tech Team Configuration & installation CCTV & DFMD

Bangalore Urban, Karnataka, India

 In charge of the 2 client location handling more than 150 desktops & 6 servers. Taking daily Server backup on All servers in the site Restoration of the Data from backup tapes, as per user request and Test backup Maintenance of Mail, File and Print , Application And OS/2 server(CTDOS PRINTER) Configuring the mail id’s in lotus notes and Outlook Lotus Mail database creation in server and client machine. Configuring and troubleshooting outlook 2003. Configuration of applications ( like Apps, Hogan, Pcom, CCMS, MFA ) Trouble shooting of LAN network Checking the status of Nodes and gateway services Checking the SAV updates in all the servers taking the backup logs of IVR and SMART databases and sending to DBA Coordinating with the application vendors like Ultra, Alps, chats, aware capture, STS And pay base, RSR, ESC, MFA, RLS. Taking initiatives in attending the server calls along with the server support L2 engineer in case of reinstallation or rebuilding the servers Managing the WSUS & OU in the server. Installation & configuration of blackberry for VIP users. Maintaining the document & portal of dco activity for audit.

Bangalore Urban, Karnataka, India

 Taking Backup of Servers using DLT Tape Driver. Technical & Hardware Support for the Users PCs (I.B.M & DELL). Soft wares, O.S (WinNT, Win 2000 and XP) Installation & support for Users Applications installation and support for users (Lotus Notes, Microsoft Office, ccms) Network & Standalone Printers configuration and troubleshooting. Lotus Notes Configuration for the user and troubleshooting. Creating and managing user accounts, granting/revoke privileges in Fileserver Managing the Antivirus in Servers & clients through Remote/Local and Updating with Antivirus Snap-In and new Virus Definition file.

Chalakkudy, Kerala, India

 Assembling, Software Installation, Maintenance and troubleshooting. Software and O.S (Windows 95, 98, M.E, NT Server, Workstation, Windows 2000 Professional, Server, Windows XP and Linux) installation and maintenance. Technical Support for Annual Contracted Banks: LIC, Hospitals, Educational Academies, Cyber cafes and Digital Video shops. Supported LAN with printing and Internet. Configured workstations & various server configurations, assembled computers, performed upgrades, analyzed and fixed device conflicts. Supported in-house computers and LAN, running Windows

Diploma Of Education, Computer Science & Engineering, A

Pree -Degree, Economics, 2Nd