- Responsible for people and performance management (Performance Appraisal, Coaching and Feedback, Identify Training Need)- Conducting daily team huddles (process updates, metrics, targets for the day)- Ensuring SLAs are met- Lead weekly reviews with client on Operational performance and improvements- Tracking and report the daily performance update to leadership and client- Review weekly updates with the team on progress made on metrics- Prepare monthly and quarterly… Show more - Responsible for people and performance management (Performance Appraisal, Coaching and Feedback, Identify Training Need)- Conducting daily team huddles (process updates, metrics, targets for the day)- Ensuring SLAs are met- Lead weekly reviews with client on Operational performance and improvements- Tracking and report the daily performance update to leadership and client- Review weekly updates with the team on progress made on metrics- Prepare monthly and quarterly business review data for management review- Escalate issues which cannot be resolved by the team- Provide guidance to the team based on management direction and Serve as a focal point to communicate and resolve interface and integration issues with other teams- To Create and distribute reports to update the company on the team’s progress.- Managing the flow of day-to-day operations Show less

- Experienced in Utilities domain under Geographic Information System Technology - Hands-on experience in ArcGIS and 3 GIS Web- Worked in Python libraries in GIS modules (Arcpy, ArcGIS)- Handled large data transforming from Enterprise to Enterprise using SQL- Involved in participating Stand up call, gathering requirements and creating demand.- Knowledge in handling multiple user connects, Internet scale load, load balancer principles and algorithms.

- Worked as a GIS Support Executive - Handled Customer Support tickets, Change and Service Requests - Managed the 3GISWeb Application