• Lead a team of network engineers, overseeing the automation of firewall changes for SRX and Cisco firewalls, as well as the execution of project tickets related to firewall policies, ensuring the security and integrity of the network infrastructure.• Implementation of firewall, Prisma changes, actively supporting clients for uninterrupted network services.• Maintained clear and concise communication with stakeholders, avoiding technical jargon and explaining network concepts in a comprehensible manner.

• Implementation of firewall changes, actively supporting clients during disaster recovery exercises, and ensuring uninterrupted network services.• Host daily team meetings to review the Dashboard and prioritize high-priority tickets, ensuring efficient task management and timely issue resolution.• Hosted peer review calls and approved changes for implementation, ensuring a collaborative and thorough approach to network security management.• Documented standard operating procedures (SOPs) and network details in Excel format, facilitating knowledge sharing and streamlining team processes.• Conducted knowledge transfer (KT) sessions for new team members and cross-trained individuals from routing and load balancing areas, enhancing team capabilities and expertise.• Demonstrated critical thinking skills to analyze and solve complex problems, evaluating multiple solutions and making informed decisions to optimize network performance.• Utilized coordination and planning skills to effectively manage and prioritize tasks, ensuring timely completion of projects according to schedule.

• Implemented configuration changes for access policies on Juniper Netscreen, Juniper SRX, Cisco, and FortiGate firewalls, ensuring robust network security and compliance with industry standards.• Reviewed and analyzed technical firewall requests, promptly escalating them to the Information Security team forapprovals, ensuring adherence to established protocols and minimizing security risks.• Provided efficient and effective troubleshooting assistance to clients, resolving issues related to unsuccessful firewall changes and minimizing network downtime.• Followed rigorous change management processes, conducting comprehensive risk assessments and configuration reviews to ensure the integrity and stability of the network infrastructure.• Collaborated closely with vendors such as Cisco and Juniper, creating technical assistance requests and coordinating hardware replacements when necessary, ensuring seamless network operations.• Maintained clear and concise documentation of all network security activities, facilitating knowledge transfer and ensuring consistency in approach for future reference.• Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all written materials.

- Managing network devices in FIS's Datacenter at different locations of USA, EMEA and APAC regions.- Performing F5 LTM load balancer VIP creation changes.- Performing F5 LTM load balancer SSL certificate installation changes.- Juniper and Cisco firewall changes related to configuration of access policies.- Configuring Fortigate firewall from scratch.- Configuring dynamic routing and access policies on Fortigate firewall.- Integrating Fortigate firewall with Fortimanager for centralized access and management.- Troubleshooting routing, switching and various other network issues caused by managed devices (Cisco routers, switches and Firewalls, Juniper Firewalls, F5 LTM Loadbalancers, Citrix Netscaler Loadbalancers)- Troubleshooting F5 LTM load balancer issues and performing changes related to enabling and disabling the pool members.- Decommissioning devices from network perspective (Firewall, Switch and Reclaming IPs).- IP assignment management using Infoblox.- Follow change Management process and prepare the risk assessment and configuration review.- Monitoring performance of Router, Switch, Firewall and Load balancer with Solarwind tool.- Discuss and resolve the network related issues with multiple Vendors and service providers.- Create technical assistance requests with vendors like Cisco and Juniper and raise the RMA if replacement is required.- Responsible for following up and taking action on the tasks assigned to NOC e.g. Kiwi back-up failure, Network Changes, regular update on the progress of incident tickets and work orders.- Creating technical documents on troubleshooting of various complex issues which other team members can refer to resolve the faults quickly and efficiently.

• Implemented firewall and F5 Load Balancer changes, ensuring the smooth and secure operation of network infrastructure.• Successfully created F5 LTM Load Balancer VIPs and installed SSL certificates, enhancing network performance and security.• Troubleshot and resolved routing, switching, and various other network issues caused by managed devices, including Cisco routers, switches, firewalls, Juniper firewalls, and F5 LTM Load Balancers.• Efficiently decommissioned devices from a network perspective, including firewalls, switches, and IP reclamation.• Collaborated with multiple vendors and service providers to discuss and resolve network-related issues, ensuring seamless communication and problem resolution.• Demonstrated hands-on experience with Big IP LTM 1600 Load Balancer and Citrix VPX NetScaler, effectively utilizing their functionalities to optimize network performance.• Maintained clear and concise documentation of network configurations and changes, facilitating ease of understanding and knowledge transfer between team members.

• Monitored and tracked trouble tickets in HP SM7 (Service Manager-7) and Enterprise Wizard, ensuring timely resolution of incidents and minimizing downtime.• Troubleshot network connectivity issues using tools such as ping, traceroute, and telnet, quickly identifying and resolving problems to maintain smooth operations.• Provided comprehensive support for incident, problem, and change management, ensuring minimal disruption to business processes.• Managed and troubleshooted Cisco routers and multilayer switches, optimizing network performance and ensuring reliable connectivity.• Configured IPsec VPN (site-to-site and remote access) on MAC OS, enabling secure and seamless communication between networks.• Maintained consistent and clear documentation of troubleshooting processes and solutions, facilitating knowledge transfer, and ensuring efficient problem resolution.