Hari Hara Srikanth Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

 Devise short and long term goals to achieve top line and bottom line Develop Sales Strategy for regional and international customers based on the different types of retailers in India  Convert open nomination business to sole accounts Building and maintain C suite relationship with key accounts and factories e.g. Tesco, Decathlon, M&S, SCM, etc. Convert existing and new opportunities to increase share gain by maintaining the cost margin Initiate frequent contacts with the Group Directors and Marketing Managers to ascertain the strategic vision of the organization, the programs to support the strategies and to perform the services required to support the defined activities, develop the documentation required to initiate agreements.

Bengaluru Area, India

 Cascade annual business plan to the team and introduce strategy to gain share and profits.  Oversee performance of customer service team to achieve maximum productivity, service levels and quality. Drive customer supply chain and customer relation management (CRM) initiatives. Work closely with other departments for improvements and service support. Participate in benchmarking studies for best practice in customer service and provide recommendations where appropriate.

Bangalore Area, India

 Lead, develop and coach Asst. Managers and manage the performance of team members by establishing performance expectations, measurement, providing regular feedback and identifying development plan for team members. Optimize efficiency and head count  Propose recommendations for order taking, purchasing and logistics process etc to improve operation efficiency.

 Hire and Train Marketing executive, CSE and Technicians. Manage franchisee’s Income and Expenditures, responsible for company’s P&L. Direct and manage the strategic development of the franchisee’s Needs Assessment.  Working in conjunction with service providers and Marketing in work plan development and reporting. Conducts orientation (training) with new and existing staff to familiarize them with the company’s processes, documentation requirements (including other deliverables) including contract terms and considerations. Serves as first line of contact for conflict resolution with respective strategic initiatives including compensation, compliance, and non-project issues. Initial contacts for the marketing field to communicate potential new customers to the company. Ensure 100% customer Satisfaction, business growth every year by achieving a minimum of 15 % profit

 To set up the Customer Service department in KSSPL as the Center of Excellence for fax operation for Kennametal. Service level management and scheduled performance reviews with key and critical accounts - Manage workflow to achieve 100% SLA with the help of proper a. Staffing b. Training c. System feasibility Rapid and accurate order processing - Proactive order management - Key Metrics - Order entry reports, Productivity and Quality and aiming at single step resolution for any escalation. Migrate-service workload to Service Excellence Centers, Low Cost Centers. Team development - Cross training, Refresher programs, Retention and Succession Planning Achieve KMT Complete Services revenue growth objectives, improve marketing promotion of program, and accelerate deployment capability Responsible for replicating the customer service model in some of other global footprints of the company

 Migration of Data Processing Unit process and Household Mortgage Services. Managing multiple teams across various sections in terms of acquiring understanding of relevant processes, liaison with business area and providing clear leadership to the team to ensure team, individual and organizational objectives are met. Coordinate security related efforts between business units and Information Security (part of the Information Technology Division). Responsible for administering designated security controls for authorized users within their business units. Assist Information Security (IS) in implementing security measures and in identifying and resolving security issues.

 Led the team to achieve a landmark of 1, 04,000 calls in the outbound project, during January 2001. Highest number of customers retained as team and achieved highest sales figure in terms of Loan to calling-in customers.