Led the launch of HighRadius brand in ANZ. Developed product roadmap that created product market fit for the unique region specific needs.Engaged CFOs and Finance executives at prospective Enterprise clients alongside sales to showcase our product capabilities

As a OnePass - CVP & CX lead for Target - I led the design, value proposition for the initiative heavily focused from a Target's customer point of view. Dealt with the key challenge to create a differentiation for OnePass against existing programmes like Flybuys and TargetShop+. Also, balancing the needs of all brands within the initiative - Kmart, Bunnings and OfficeWorks to build a coherent experience.

As a Unification and Loyalty lead at Target, I worked on creating consistent and engaging customer experiences across all channels. I also implemented loyalty initiatives from the digital channel to increase customer retention and frequency. I launched Target Shop+, Loyalty program and digital in-store strategy. Also, responsible for Flybuys experience.

Created seamless apps experience at Woolworths Retail and Everyday Rewards.Product Chapter Lead for App Product Managers where the primary accountability was to ensure the overall connectedness of the apps from experience point and shaping the chapter practices and ways of workingProduct Marketing to increase retention and acquisition in the apps space. People management - Coaching, mentoring and recruiting new Product ManagersPrioritisation and managing the overall apps roadmaps

Lead General Insurance Product teams. Defined Strategy and established program management.

As a digital product manager at Bupa, I was responsible for delivering high-quality digital experiences to over 4 million health insurance customers. Some of my achievements include:- Creating and launching new digital products that transformed the health insurance experience for our customers, such as a new mobile app, a digital card, and a personalized online portal.- Leading the digital transformation of the legacy technology stack to a modern site-core platform, which involved… Show more As a digital product manager at Bupa, I was responsible for delivering high-quality digital experiences to over 4 million health insurance customers. Some of my achievements include:- Creating and launching new digital products that transformed the health insurance experience for our customers, such as a new mobile app, a digital card, and a personalized online portal.- Leading the digital transformation of the legacy technology stack to a modern site-core platform, which involved defining the MVP, the go-to market strategy, and the change management plan across multiple channels.- Developing and executing the digital strategy for the health insurance online experiences and translating it into product roadmaps that aligned with the business goals and customer needs.- Increasing the app traffic by 300% year on year and the NPS score by +4 in one year, by delivering a world-class mobile app on both iOS and Android platforms. The app received a 4.7 star rating within a year of launch, up from 2 stars previously.- Saving more than $1 million in operational costs by releasing a digital card on Android that reduced the need for mailing physical cards to customers.- Developing personalization use cases throughout the customer journey to enhance customer engagement and satisfaction.- Building strong insights capabilities for digital assets and using them to inform product roadmaps and continuous improvements.- Mentoring product owners and collaborating with health services and other Bupa teams on cross-functional initiatives such as One Identity, which enabled ecosystem capabilities for Bupa. Show less