Harika T. Email and Phone Number

•Coordinate end to end implementation and testing of new business processes and scheduling with customers.Support of existing business processes by monitoring system activities and initiating appropriate corrective action when needed.•Creating user accounts, Inventory ID’s, envelopes, Business processes, virtual roots, groups, routing rules and mailboxes on SI application.Define and document EDI business process requirements.•Weekly health checks and detail reporting on various checks – File system check, Memory check, F5 load balancer check, SI adapter check, Inbound and outbound file transfer check, health check reports.•Monitor the flow of data through EDI applications to ensure all operational systems are functioning properly when needed.Working with technical teams on version upgrades of Sterling Integrator version from 5.x to 6.x and Sterling Gateway.•Managing Incidents, change requests on servicenow related to connectivity protocol setups issues, Sterling codelists, Business process deployments.Maintained customer/Vendor relationships for further enhancement of electronic commerce. •Monitoring of electronic health claim and other healthcare EDI transactions and ensure the successful execution of the production jobs related to EDI and claims entry processes.•Analysing and documenting client business requirements, processes and communicating these requirements by modifying map requirements, code lists and other job workflows.•Create and update Business requirement documents and functional requirement documents.•Act as liaison between the business units, QA and the technology teams. Participate in code reviews, system testing and UAT followed by production verification. •Creating test scenarios and develop test plans as per business needs in order to verify that client requirements are incorporated in to the system design.•Post production testing and support. Rally user story creation and updates.

● Combination of Tool admin and Business analyst role with Sterling Integrator team.Good knowledge on EDI X12 and EDIFACT standards.● Assisting with the creation, research, analysis, and development of business/system requirements from business owners and subject matter experts to facilitate easy data mapping between legacy and enterprise systems.● Configuring all type of connectivity profiles on sterling integrator includes HTTP, SFTP, FTP, FTPS and Connect direct protocols.● Collaborating with the technical team on data requirements such as data structure, data flow, dependencies.● Developing an understanding of software skills such as business analysis, development, maintenance, and software improvement.● Co-ordinate communicate technical concepts effectively to stakeholders. Working closely with senior management, partners, clients and technicians.● Preparing end to end documentation, from gathering requirements to SOPs, validation checks for process and use cases.● Maintaining all aspects of the EDI process, includes partner setups, communication setups, and maintaining and establishing new partnerships to improve efficiency within the organization and with our trading partner. The role will include Production support activities like monitoring live transaction, debug and resolve BP failures, determine and document root cause for failures, monitor and restart processes as appropriate, have enough understanding of the business functions supported by the transactions.● Hands on experience on Linux commands, SQL querying skill using Microsoft Management Studio.● Lean Project: GIS to PCM migration - Migrated 30,000+ internal and external clients from GIS to PCM using agile methodology. Acted as bridge between technical analysts and developers in gathering requirements, writing user stories, creating process flow diagrams, transitioning design to developers in the team and ensure a clear and complete understanding of the designs and functional requirements.

● Sterling Integrator (SI) admin- Sterling Integrator 5.2.6.1 Production, Stage and Dev environments.● Creating user accounts, Inventory ID’s, envelopes, Business processes, virtual roots, groups, routing rules and mailboxes on SI application.● Trading partner setups and management.● Manual file transfers to production and test/dev environments using WinScp tool.● Run and analyze Servicenow Reports, Health check and regular cleanup activities on Sterling Integrator.● Monitoring system performance & troubleshooting the system related issues.● Supporting all type of file transfers, if there is any issue with production file transfers. Working with trading partners and resolving the issues.● Monitoring day-to-day EDI transactions as part of production support.● Working with Client to get present B2B Architecture and gathering all ports and host information and database details.● Interacting directly with trading partners and backend teams for gathering requirements.● Partner setups & communication setups includes: FTP, SFTP & Connect Direct.● PGP encryption and decryptions of files and retrieving PGP keys from production servers.● Password, key and password + Key authentication profile setups on GIS.● Interacting directly with trading partners and backend teams for gathering requirements and implementing them on production environment.● Weekly health checks and detail reporting on various checks – File system check, Memory check, F5 load balancer check, SI adapter check, Inbound and outbound file transfer check, health check reports.● Handling of service tickets and managing in a timely manner.● Support team members in troubleshooting technical issues related to data transformation and flow.● Good experience in writing test cases and test plan.● Hands on experience on Linux commands, SQL querying skill using Microsoft Management Studio.