Generated detailed and accurate reports on key business metrics, supporting data-driven decision-making processes.• Handled and resolved insurance support tickets, ensuring timely and effective solutions for internal and external stakeholders.• Interacted with insurance agents to facilitate smooth communication and resolve issues related to policy management and claims.• Coordinated with various departments to gather necessary information for comprehensive report… Show more Generated detailed and accurate reports on key business metrics, supporting data-driven decision-making processes.• Handled and resolved insurance support tickets, ensuring timely and effective solutions for internal and external stakeholders.• Interacted with insurance agents to facilitate smooth communication and resolve issues related to policy management and claims.• Coordinated with various departments to gather necessary information for comprehensive report generation.• Reviewed and analyzed reports with business leadership, providing insights and recommendations for operational improvements.• Utilized data visualization tools Pivot Tables to present data in an accessible and understandable format. Show less

• Led a team of 4 members, overseeing project tasks, and ensuring timely and accurate completion.• Conducted daily stand-up meetings, tracked new project tasks, researched new implementation strategies, and coordinated with development and management teams.• Utilized Power BI to generate detailed and insightful reports, supporting data-driven decision-making processes.• Wrote user stories and gathered requirements to ensure clear and comprehensive documentation for development… Show more • Led a team of 4 members, overseeing project tasks, and ensuring timely and accurate completion.• Conducted daily stand-up meetings, tracked new project tasks, researched new implementation strategies, and coordinated with development and management teams.• Utilized Power BI to generate detailed and insightful reports, supporting data-driven decision-making processes.• Wrote user stories and gathered requirements to ensure clear and comprehensive documentation for development teams.• Collected data from multiple sources and forecasted trends to predict market directions.• Thoroughly understood the Global Ad Source process including tracking sources, portal functionalities, mapping processes, weekly reports, and manual uploads.• Analyzed ad reports and interacted with clients from the business and development teams to enhance the research product, ensuring better results.• Coordinated with cross-functional teams to implement improvements and ensure seamless integration of new features. Show less