Harika Kodi Email & Phone Number

✔️Deliver critical business support to the brokerage team, ensuring flawless client communication and operational efficiency.✔️Handle client inquiries with speed and precision, leading to improved policy renewal and claims processing times.✔️Collaborate with cross-functional teams to elevate client service delivery and drive retention.✔️Maintain compliance with regulatory requirements, ensuring that all records and processes are audit-ready.

Stevenage, England, United Kingdom

✔️Spearheaded a high-performing team that consistently served 200+ customers daily, maintaining top-tier service quality.✔️Streamlined inventory management, reducing waste and enhancing product availability, which directly boosted customer satisfaction.✔️Ensured 100% compliance with health and safety standards, contributing to a safe and productive work environment.

Hyderabad

✔️Supported banking operations, with a strong focus on regulatory compliance and operational accuracy.✔️Built long-term client relationships, providing personalized financial solutions that enhanced client retention.✔️Addressed and resolved banking inquiries with a success rate of over 90%, maintaining high client satisfaction.

Maldives

✔️Managed front desk operations, handling check-ins, check-outs, and customer inquiries with utmost professionalism.✔️Acted as the first point of contact for guests, ensuring seamless guest experiences and addressing any service issues.✔️Resolved customer complaints and conflicts in a timely and effective manner, enhancing overall customer satisfaction.✔️Provided administrative support and coordination for daily operations, contributing to the efficient functioning of the resort.

Hyderabad, Telangana, India

✔️Consistently achieved top performance in managing customer service queues, significantly reducing wait times and improving satisfaction.✔️Processed high volumes of payment-related inquiries with 100% accuracy, enhancing service reliability.

Hyderabad, Telangana, India

✔️Led a team initiative to improve technical support documentation, which increased team efficiency by 20% and reduced average resolution time by 15%.✔️Trained new hires on troubleshooting processes and best practices, boosting overall team performance and reducing escalations by 30%.✔️Provided remote technical support for software issues, resolving over 90% of cases on the first contact, contributing to improved customer satisfaction rates.✔️Collaborated with cross-functional teams to resolve recurring technical issues, enhancing product knowledge across the team and leading to more effective problem-solving.✔️Actively contributed to building a knowledge base that helped streamline support efforts, increasing team productivity by reducing repeat inquiries.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Engineering - Be, Mechanical Engineering, A

Intermediate, Maths Physics Chemistry, A