Hari Krishna B Email & Phone Number

Specialties: ServicesBPO ServicesI.T.Enabled Services

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  Operations Manager

  Veanous Technologies

  Aug 2009 - Present

  • Supervise the day-to-day operations of the team, communicate with client servicing team, monitor workflow, conduct meetings with team members, and ensure timely completion and delivery of jobs• Interacting with clients on progress of the project, specifications and methods to facilitate enhancement of quality of work, determining their level of satisfaction, ascertain areas of potential dissatisfaction.• Responsible for the ongoing process improvement to minimize variability and maximize profitability• Identify and execute on plans to eliminate operational inefficiencies, develop business best practices and design optimal solutions• Conduct performance appraisals and manage the organizational development department including identifying the training requirement for different staff, career patching for the team• Ensure the delivery on its SLAs as regards Turn around time, Accuracy and Compliance matters.• Manage the payments process and revenue recognition process for assets.• Interact effectively within Senior Management and Provide management with timely reports documenting observations during process and/or Client reviews that identify trends or opportunities for improvement with recommendations.