In 2021 I got promoted to PSSR (Parts Sales/Service Representative). This is a senior position for sales of parts and components of heavy equipment predominantly through outside sales. In this position, I was entitled to handle more than 100 key customer accounts from various industries independently and efficiently with excellent customer feedback. Handling more than 15 heavy equipment brands' aftermarket sales with exposure to all kinds of heavy equipment. The benefit of this position was that I gained extensive experience dealing with professionals from various sectors, which gave me a global perspective. The major challenge of this role lies in time management. Despite the challenging market conditions, I was able to achieve total sales of 3 million (AED) with a Profit of 1 million (AED) in the fiscal year 2022-2023.• Sales of heavy equipment and engine parts use in construction, mining, agriculture, marine, material handling, lifting, cleaning, welding and other industrial purpose predominantly through outside sales.• Handling more than 75 key customer accounts from different sectors includes government companies (ADNOC, NPCC, ADSB)• Managed portfolio of 15+ products and services individually to achieve sales goal of 3 Million sales and 1Million net profit.• Plan territorial coverage to maximize face to face customer contact with particular attention to time management and call planning.• Application of data analysis and gather competition and market intelligence accordingly.• Analysis of customer data to identify new business opportunities and to expand existing customer base and sales volume• Quoting tenders and bid submission for ADNOC and other oilfield and construction companies in GCC through SAP• Preparation of documents like weekly visits plans, Sales contact reports, Suspect and prospect list, Customer surveys etc.

• Assists customers in finding required parts in a friendly, professional, and efficient manner.• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.• Answers phone calls, providing price quotes and other information in a courteous and cheerful manner.• Reviews quotes to be sure the parts that are ordered are correct and all pricing is in line with the estimate• Notifies parts manager of out-of-stock parts or materials that need immediate attention• Notifies the customers when special ordered and all parts have been received. Follows up on back- ordered parts and update timely ETA to customer• Receives payment from retail customers or obtains credit authorization• Ensures that all customers receive their copy of the invoice/DN. Ensures that all charge sales are signed by the customer.• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified as per company policy.• Keeps abreast of technical spare parts bulletins• Keeps orderly records of all Purchase orders, invoices, and other relevant documents.• Participates in approved training programs.• Keeps current on new products and product updates also create and update customer data base• Participates with the parts manager in maintaining a lost sales tracking program.

Procurement and sales of automobile spare parts (GENUINE AND AFTERMARKET) in GCC countries and East African region.• Responsible to understand the requirements by doing market survey.• Marketing of automobile spare parts in local market and international market. Introduce new products in to the market and conduct promotional activities for brand making.• Export of automobile spare parts to African and GCC countries.• Assist customers in documentation procedure for export.• Procurement of spare parts from Dubai local market.• Sending enquiries and collecting quotations, preparing comparison statements, preparing purchase orders.• Negotiate price, terms and conditions with suppliers.• Monitored quantity and quality of goods received.• Find out new suppliers, dealers, distributors of automobile spare parts in Dubai.• Maintain database of both customers and suppliers.• Making air purchase orders or booking orders as per the requirement of customers.• Follow up of purchase orders placed.• Create new customers and maintain the existing customers.• Focus on the changes in the automotive aftermarket in African countries (Burundi, Rwanda, Tanzania, Uganda, and Gabon) and GCC countries.• Development of business through counter sale.• To submit report from time to time to the senior manager.• Suggesting marketing strategies.• Suggesting appropriate products depending on the market survey.• Attending company meetings and presents suggestions and remarks.• Participate in trading exhibitions.

Sales and marketing of petroleum products and lubricants.Visiting construction companies , transportation and logistic companies, mining quarries etc. for marketing petroleum products.