-For about two years, I worked as a Service Desk associate at TCS which helped me to improve my communication, Customer Handling, Leadership Skills-As a primary responsibility, I handled/troubleshooted IT issues-Knowledgeable about critical activities such as MIM handling, VIP support, etc.-Supporting customers via phone, email, and chatAmong the various processes I have carried out are:*Onboarding and Offboarding complete procedure*Account lockout and password reset for various applications such as Active Directory, Prism, OKTA, etc.*Supports issues dealing with Printers, Scanners, Monitors*Handled various issues in O365 Admin center, Exchange management shell, SharePoint Admin center, OKTA Admin Center, Prism Job queues, Adobe Admin center, O365 Applications (Outlook, word etc), Shared mailbox and distribution list creation, QuickHelp, Critical OS updates like BIOS update, Driver Update etc-Took Part in 2 successful Project acquirement for Service Desk by participating in Knowledge Transfer sessions, preparing Moment of Meeting, SOP-Took Additional responsibilities such as preparing weekly reports, Knowledge Transfer to Juniors in Team-Received so much appreciations from VIP Clients, Managers, SDM's etc. for properly doing my duties-Served as a Backup Lead by knowing and helping lead to prepare various reports