Harikrishnan Menon Email & Phone Number

Calgary, Alberta, Canada

Maintained a 97 CSI Dealership score or higher.Provided an elevated and personalized level of customer service to all clients and increased overall business through upselling strategies.Increased average monthly gross profit from $40,000 to $70,000 in the span of 1 year.Achieved an average of over $1000 sold on per written work order.Reduced unapplied time during slower months by attracting sublet work from other businesses. Cold calling strategies demonstrated as part of retention of business.Won the Dilawri "ACE" award for outstanding customer service

Calgary, Alberta, Canada

Maintained a personal CSI score of 83 or higher.Communicated to clients in regards to the status of their vehicle and demonstrated upselling strategy.Ensured the smooth application/payment processes of warranty and insurance claims. Won the Dilawri "ACE" award for outstanding customer service

Calgary, Alberta, Canada

Resolved client concerns to maintain a high CSI dealership score.Escalated reoccurring customer complaints to the customer board as well as BMW Canada and - contributed to resolving and implementing strategies to combat existing issues.Received an "A" grade in all the quarterly reports submitted to BMW Canada. Won the Dilawri "ACE" award for outstanding customer service

Responsible for providing training to retail personnel on a specific product's features with the aim of increasing sales, expanding customer knowledge and maintaining brand integrity.Assisted in building and maintaining business relationships with major accounts such as Nestle, Rowenta, Dyson, Glenfiddich and Ferrero by actively pitching and negotiating on offers.Responsible for the introduction of multiple new products into the Canadian market such as Rowenta SFC Sigarillo, Nespresso Lattissima machines and the Glenfiddich Project XX.

Calgary, Alberta, Canada

Responsible for making and posting schedules, hiring and training of front of house staff, managing the bar and front of house portion of the restaurant.Increased average customer cheque from $9.81 to over $16 in less than 6 months by implementing strong upselling strategies and employee incentives.Demonstrated retention strategy by actively resolving customer complaints on a daily basis.

Bachelor'S Degree, General Management

Diploma, Hospitality Administration/Management