Resourcing Manager• Stakeholder Management – Responsible for managing key relationships within the talent pool• Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the experience manager• Talent pool management & experience optimization – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources• Experience optimization – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximize productivityExperience management – Promoting identification and delivery of career experiences as part of every engagement • Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions• EYU & Development – Building individual capability and personal brand through a detailed development plan that deliver the learning, coaching and experiences needed to grow• Continuous improvement – Supporting roll out of initiatives on behalf of the resourcing leader and identifying opportunities to improve team performance

Program Office is a structure that has been designed to provide assistance around Resource allocation activity, which is an integral part of the Resource Management Function, to all the resource planners across IT Services Organisation. This is done through standard practice, methodology keeping in line with the overall organizational goals. It serves as a catalyst to develop an integrated approach on various processes which directly contribute to Global Program management function. Resource allocation activities are carried out based on predefined process guidelines  Point of contact: POC for various resource scheduling, reporting, data maintenance requirements & functional alignment change process.  Ensures efficient data updates in the resource planning tools through central monitoring and data validation. Receiving and processing of resource requests for Project & Non Project bookings (including vacation, training, leave of absence) in Retain Generic Bookings - To help the Functional stake holders to forecast their future resource requirement. Regular interaction with resource planners for resolving of issues with regard to the resource planning activities for their respective Portfolios Sourcing of ITS India resources by coordinating with their respective functional leads. Managing data maintenance process for all Retain resource records across IT Services. Providing regular reports reflecting data gaps to the planners for action. Broadcasting of weekly retain reports to senior management & related stake holders for different portfolios as per SD Team’s requirement.

Recruitment. • Sourcing of CV's from Web portals like Naukri,Gulf Talent and other Manpower supply agencies. Understanding the candidates availability, their expectations, capability of work through telephonic interview.Suitable candidates CV's to be changed to Company profile and submission to client.Necessary steps for mobilizing the shortlisted candidates.Coordinating with PRO / Travel agent for Visa arrangement and ticket booking and purchasing as per requirement. Payroll Preparing time sheet for Qatar Gas employees, New Doha International Airport Project Employees, Ras Gas employees (employees working with Dakshin Group on Secondment basis with other companies, as well as Office staffs). • Human Resource Management System software for Payroll purpose and leave calculation. Over time calculation for certain employees. Gratuity calculation for employees leaving from service or terminated from service. During separation of employees clearance form from various department to be collected, issuance of employment certificate. General • Personal File updation, Calculation of due dates of employees eligible leaves. Preparing Memos, Dealing with employees grievances. Checking with punching system weekly/monthly report (attendance).

Customer Relations Officer in Baggage Service Department / Lost Luggage Department