Key Contributor: Filing and drafting petitions and applications for U.S.-based private corporate firms, ensuring seamless execution of immigration-related processes.Visa Knowledge: Gained hands-on experience with various U.S. immigration visas, including AOS, E-3, EAD, EAD/AP, H-1B CAP, H-1B Non-CAP, I-130, I-140 LC Based, I-140 MNM, I-485 J, I-526, L-1 Blanket, L-1 Individual, LCA & PAF, O-1, O-3, H-4, L-2, PERM ETA 9089, PERM Materials - PWR, PERM Audits, PWD, TN, Consular, TN Individual, and TN POE.Case Management: Handle a variety of case-related tasks such as MailScans, FN Follow-Ups (QNR/Docs), Client Communication, Billing Audits, Mailbox Management, Connect Projects (Doc Upload, STEPs, Field Updates, etc.), Premium Process Upgrades, Approval Packages, Withdrawal Packages, Case Assembly (Consolidation), Petition Reviews, and Email Drafting.Team Collaboration: Coordinate daily with team members to ensure smooth operations and workflow.Proactive Caseload Management: Efficiently manage caseloads and maintain communication with external immigration counsel.Information Gathering: Collect and verify necessary information from assignees to ensure accuracy in case drafting.Deadline-Oriented: Consistently meet deadlines while managing multiple tasks.

Customer Engagement: Delivered prompt and accurate assistance to a high volume of customers per shift via chat, focusing on first-contact resolution and ensuring a seamless customer experience.Technical Troubleshooting: Addressed a wide range of technical and service-related issues, including account management, product setup, billing inquiries, and service disruptions, by utilizing detailed knowledge of the company’s product suite.Efficiency and Multitasking: Handled multiple concurrent chat sessions, ensuring quick response times while maintaining a high standard of service and attention to customer needs.Product Expertise: Developed a comprehensive understanding of specific products and services, enabling precise troubleshooting and guidance tailored to customer requirements.Customer Satisfaction: Achieved and maintained a high customer satisfaction rate, consistently receiving positive feedback for clarity, patience, and problem-solving skills.Process Improvement: Contributed to the enhancement of chat support protocols by identifying common customer pain points and suggesting improvements, resulting in streamlined processes and reduced resolution times.Cross-Functional Collaboration: Coordinated with technical support teams and product specialists to resolve complex customer issues, ensuring timely escalations and follow-ups when necessary.Performance Excellence: Exceeded key performance metrics, such as average response time, chat handling time, and resolution efficiency, ranking among the top performers on the team.

Administrative Support: Assisted the Academic Director with documentation, meeting preparation, and report compilation.Recommendations and Reviews: Consolidated and streamlined recommendations and reviews for internal and external use.Event Coordination: Successfully organized and managed educational events, workshops, and seminars, showcasing strong logistical and organizational skills.Executive Support: Provided high-level administrative assistance to executives and teams, including calendar management, travel arrangements, and ensuring seamless office operations.