An accomplished and results-driven executive with uniquely comprehensive business acumen in the B2B IT Products & Services industry, demonstrating a successful history of establishing Sales & Customer Success organizations, complete with effective planning, strategy, people, systems, and scale. Dynamic player/coach with a meticulous focus on building alignment on and executing towards a mission of long-lasting improvements in:• Customer Acquisition Methods through E-mail/Linked-in/Cold Calling• Company Revenue (Gross and Net retention, Upsell/cross-sell, New services/Products, Lifetime value)• CX/Customer Experience (NPS, CSAT, Advocacy)• Customer Outcomes ( Adoption, Expansion, Driving Value and ROI)Adept at cultivating strong executive and customer relationships, utilizing data across all interactions (customers, employees, services, product) to lead cross-functionally as a strategic thought partner to install discipline, process, and methodology into a scalable company-wide customer-centric model.With a passion for driving customers’ success, able to recruit, and train excellent talent, provide vision and team inspiration to drive improvement in operational metrics, efficiency, and output, while simultaneously delivering a well-defined, optimized, end to end customer journey leading to increased retention, revenues, and lifetime value.Experienced in building Customer Success Playbooks, systems & processes for outstanding team performance. Able to thrive in fast-paced environments, manage multiple critical projects, interface effectively with all facets of an organization with excellent verbal and written communication skills. Strong commitment to individual and team accountability, organizational training and culture development, and championing the customer's voice.Specialties:Digital TransformationProduct ManagementGrowth HackingSales ManagementDigital MarketingCustomer SuccessAlliance ManagementScaling Up Enterprises GTM Strategy & ExecutionStartup MentoringExperience 18+ years in Customer Acquisition, Product Strategy, Sales & Pre-Sales Management, Customer Success, Operations ManagementAttitude:There can always be a better version of myself than todayResults:Successful in building Marquee accounts Transitioned Organizations in Valleys of DeathMultiple SaaS Product Development & GTM ExecutionCommunication:C-Level, Senior Management & Decision Maker interactionEffectively use traditional and Social Channels to build relationshipsHabit:Monitor the KPI's on a daily basisReview the process periodically