Key Achievements:o Built eco system (including team) to discover data, liberate data, perform experiments, and develop insights for aftermarket front line team & management o Built Sales Tool to help front line sales team equip with rich information to strategize customer meetings, assist in framing & pitching value-based sales, and deepening customer relations. The tool launched in Aug/2019 has already helped capture over US$60mil previously uncaptured opportunityo Developed framework to generate bottom up sales operating plans to support sales planning activities. The approach included building learning models from primary & secondary research. Key deliverable include – multi-dimensional demand estimate, price elasticity, exclusive offer proposals, and generation of market baskets based on customer asset life cycle.

Key Achievements: o Assisted in the selection of integrated system solution, implementation partners, and team buildingo Developed, Planned, and Facilitated use case demonstrations of SAP C4C Service modules to Project Teamo Led gap identification in SAP C4C Best Practices & Laborie Processes. Developed options for identified gaps and secured business buy-in & sponsorship for system configurations, and business change management drives. o Led SAP C4C technical teams in the development of Conference Room Pilot version. Showcased (present) the end-to-end solution to Technical Services teams in 3 countries. Secured buy-in.

Key Achievements:o Led market research, strategy discussions, product design sessions, and pricing policy discussionso Designed service agreements, and developed support scenario models

Key Achievements: o Implemented risks mitigation & workarounds in the IT infrastructure and application eco systemo Increased overall systems reliability, availability, and data quality. (Outcome: Pre and post initiatives surveys across all stakeholders demonstrated “Significant” satisifaction in performance & reliability imprvements). o Designed & Implemented real time dashboards on Aircraft Maintenance Schedule, Aircraft Turnaround Status, Records Management quality, Spare Parts Buyer response quality, cash flows, and Engineering Quality.o Conserved over $100K in direct monthly business applications support costs o Developed 3-year road map for improved systems efficiencies & secured budgets to initiate the projects.o Implemented IT Governance. Negotiated IT Contracts. Reduced annual direct IT operations costs by over CA$ 160K o Developed RFP for a replacement of Aircraft Maintenance System, Project Managed the vendor selection, and secured Board approval for the spend

Key Achievements:• Generated hot prospects through marketing campaigns in multiple geographies• Contributed in winning 7 contracts with revenue potential in excess of US$ 100 million • Given several sales presentations and detailed product demos at customer locations• Represented and show cased product demos at various industry events • Contributed in multiple industry boards (IATA – CXML Task Force, C2K and Interest Groups)• Worked with distinct service providers and integration partners on multiple high value deals• Developed multiple concept papers and contributed to product road map development

Key Achievements:• Mapped processes and led the adoption of New Generation Cargo system at 6 large reputed airlines including Emirates Skycargo and Swiss WorldCargo • Designed and delivered multiple core modules of New Generation Cargo System (SkyChain), Business Intelligence, Web portal for complaints / suggestions management, and several standard adapters for integration with airline eco system• Designed framework to detect service failures, recovery and proactive communication management• Designed EDI Configuration framework and reduced EDI Request configuration to under 2 minutes• Designed Interface Control Workbench and eliminated IT dependency

Designed and built ETL packages for data migration projects of Cargo, Airport Operations, Ticket Sales and Payroll systems. Led SDLC efforts to implement in-house developed Accounting System for a shipping company and web based mail handling system for DNATA Express & Mail Center.

Designed and developed various modules for Dubai Ports authority and Dubai Air Cargo Terminal running on PI/Open technologies. Played key role in the planning, provisioning, delivering the application enhancements, testing and execution of Data Center migration for DNATA Cargo. Designed and developed Y2K conversion tool-kit and helped in the conversion of over 20 customer systems running on PI/Open Technologies.

Developed Passport Issuing System, Driving License System and Card printing systems in Visual Basic. Implemented the systems for UAE Immigrations, Dubai Police and Oman Police.

Developed PLU generation, sales upload and inventory reconciliation modules in our in-house developed clipper based Front-Office Management system. This system was implemented at 4 super market chains across 20 locations in UAE.

Designed and developed Payroll and Share Registrar systems in Clipper