Harini Devendra Email & Phone Number

Ho Chi Minh City, Ho Chi Minh City, VN

Vietnam

Ho Chi Minh City, Vietnam

Vincere is your new Recruitment Operating System. The modern OS purpose-built for recruitment & staffing agencies worldwide.A single tech platform to streamline the Front, Middle & Back office operations of Exec Search/Perm/Contract/Temp businesses.Vincere's suite of modules are natively built & pre-integrated from day one:- Vincere Core CRM / ATS- Engage.

Vietnam

• Head trainer on the software training for staff and clients, Managing a team of 5 employees.
• Troubleshoot and engage with engineering on customer reported issues.
• Resolve customer technical issues through diligent research and reproduction.
• Regular follow up with customers with recommendations, updates and action plans.
• Fast resolution of complex technical problems, ensuring customer satisfaction.
• Working knowledge of CRMs and Knowledge systems. e.g. JIRA, Freshdesk, etc.

Sri Lanka

• Managed over 100 business banking client portfolio by providing one-on-one service. Built client rapport with existing and new clients to ensure consistent satisfaction and loyalty.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Conducted detailed financial reviews for business clients to sell appropriate products and services to fit clients’ needs.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Continually boosted department production and revenue by consistently meeting all monthly and quarterly sales goals.
• Effectively used EBBS System to access customer details and databases. Continued education on current banking products and services through Banks’ eLearning program.

• Managed an asset portfolio of USD 4.7MN in one of the largest branches of NTB. Developed the Asset Portfolio from USD 3MN to USD 4.7MN within 8 months of taking over the position. Maintained less than 1.7% Non.
• Competency in the use of the ‘Finacle’ and ‘Flexcube’ core-banking application. Attended ongoing professional training to facilitate accurate and productive credit management. Continued education on current banking.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs. Adhered to banking standards and government lending guidelines for loan services.
• Approve loans within specified limits and refer loan applications outside those limits to management for approval.
• Handle customer complaints and take appropriate action to resolve them. Monitored accounts for signs of fraud and non-payment issues. Negotiate payment arrangements with customers who have delinquent loans.

• In house training programs covering Audit, Compliance, CPR writing, RAM and CRESS, Basel II framework, Interviewing and Presentation skills, mini speech craft, Foreign Exchange and SME training. Underwent extensive on.

Master Of Business Administration - Mba, Business Administration And Management, General

Cima, Accounting And Business/Management, Passed Finalist

Acca, Accounting And Finance, Final Stage

Banking And Finance, Banking And Financial Support Services, Completed

Gce Edexcel Advance Level Exams, Business/Commerce, General

GCSE (A/L) London Examination (UK) Mathematics A Accounting B Business Studies C