Harini Prasad Email & Phone Number

• IT professional with overall 12 years of experience in SAP consulting and Service management• Expertise in various domains including Food, Agriculture, Oil and Gas and Manufacturing Industries.• Expertise in SAP Management for Roll outs, support and implementation projects.• Understand business requirements and recognize opportunities for system improvements to enhance business performance and security• Adept at all phases of Software Development Life Cycle – in both waterfall and agile practices and hands-on experience in full cycle ERP implementation, technical upgrade, template roll out and application support and maintenance• Manage to deliver successful and smooth delivery of end to end IT projects within the approved budget and timeline• Contribute to overall project timeline, scope and complexity determination• Experience in leading the team in various project phases starting from due diligence, requirements gathering and Hypercare• Prepare and conduct client presentations and solution demos and obtain sign offs• Obtain training documentation and provide support during UAT and hyper-care normalization period and transition to application maintenance• Organizes and co-ordinate diverse groups in complex situations and manage virtual teams• Proactively monitor, Analyze, Estimate and find root cause for production issues and outages – work together with user community and delivery team / testers to come up with a feasible solution• Identifies and raise issues to Change and Release Managers to achieve on-time resolution• Continuous process improvement for stabilized service delivery• Good Communication & Facilitation skills