Relationship Manager
I was involved in the process of Documentation and form filling for the investment products as Mutual Funds,Company FDs, Bonds and Demat account opening formalities.- On-boarding of new customers through online/offline for Mutual funds and FDs.- Knowledge on Client's data management software and day to day transactions/ client master or any data related issue resolution.- Responsible for initiating the online transactions - Purchase, Switch, Systematic and redemptions through online platforms or processing the physical requests within the cur-off time. And followup with clients for approval. - Responsible for publishing the reports required for AUM reconciliation as per the timeline given. - Worked on different transaction platforms, overall compliance and KYC paperwork/ E-KYC.- Query handling of Clients. Follow up with concerned AMC/RTA/Payment gateway/IT / FD companies in case of any issues.- Constant Client Interaction through phone & email. Handles Client’s service requests. Guided/trained the clients on MF platforms & Mobile Apps. - Coordination with Mutual fund AMCs/ Fixed deposit companies & platform providers as - NSE NMF etc - Reconcile client's investment & back-office, non-financial transactions, capital gain statements etc. - Monthly portfolio Reports generation for clients through email.- Coordinate with sales teams, ensuring customer delight by achieving timely delivery & quality service - MIS Reports/files in Ms-Excel/MS-Word/ PDF as per client requirements.- GST invoice management-request tax invoice mailback reports from CAMS, KFINTECH and submission through physical copy/ soft copy through RTA websites. Also raising the tax invoices and credit notes if any for the FD companies through physical/e-invoice submission through portal.- Coordination with Auditor firm with regards to GST invoice queries.
