Project: Underwriting Workbench Program• Establish requirements for underwriting guidelines across a range of life insurance products.• Develop process workflow diagrams for incoming insurance applications.• Tailor ALIP (application processing system) to meet specific business requirements for a range of Life insurance products.• Engage with Architects to enhance and determine the logical and conceptual system architecture.• Revise requirements in response to product and policy updates.• Ensure seamless integration of ALIP upgrades.• Prioritize and manage change requests within ServiceNow.• Create documentation of business, functional, and technical requirements.• Work closely with the production support team to triage production defects.• Contribute to the preparation of test cases and scenarios.• Provide mentorship to fellow BAs and participate in new member interviews.• Contribute to the PMO for Process Improvement and streamlining of Intake process for projects and Ideas.

Project: Modernization – Enrollment and Broker Experience• Led requirement gathering sessions with business stakeholders to uncover crucial needs and use cases.• Developed mapping documents to analyze workflow and assess business impact for requirement/design changes.• Designed customer-facing environments, tailored specifically for Broker and Sales teams across diverse healthcare products and Lines of Business (LOBs).• Created mapping documents to integrate HealthEdge and HealthProof systems, enabling API requests from Broker and Enrollment portals.• Prepared requirement translation documents for the integration of Pharmacy benefits systems into the new RX home delivery pharmacy system.• Assisted project managers in estimating timelines and allocating resources for projects.• Provided support to development and testing teams by addressing design and business-specific queries related to Broker, Enrollment, and pharmacy systems.• Demonstrated adeptness in managing multiple concurrent projects, engaging stakeholders from various Lines of Business.• Translated business requirements into technical specifications and produced corresponding technical documentation.• Analyzed the testing impact of requirement changes, adjusting test scenarios as needed within system development and project management life cycle methodologies.• Created and maintained user stories and functional requirements in VSTS board.

Project: Natural Language processing system • Defined data transformation rules for legacy system migration in benefits administration.• Facilitate requirement gathering sessions with business and customer facing teams.• Developed NLP-powered benefit search platform for easy reading EOB and EOC documents.• Explored and created data mapping documents for innovative NLP approaches for PDF data interpretation.• Integrated data from diverse source systems for various market segments and LOB into the Benefit search.• Designed test case and test scenarios for API testing for Government Business Division across domains.• Led offshore and onsite teams, aligning with customer needs.• Created user stories in JIRA for development and testing teams with functional requirements and acceptance criteria. • Built JIRA dashboards to manage and track tasks, defects, and user stories and requirements.• Coordinated activities among development, UAT, and business teams.• Possess healthcare expertise in enrollment, benefits, claims.• Managed onboarding/offboarding and effective resource allocation for a team of 60+ resources.

Project – SOA - Benefits Restructuring• Led end-to-end project phases from Analysis to Deployment, ensuring client satisfaction.• Conducted detailed analysis of reports and databases to identify inconsistencies across various source systems to ensure system accuracy.• Defined rules for transitioning the old benefit systems to a newer hierarchal benefit designed for easier benefits structuring.• Authored numerous user stories, collaborating closely with architects and developers to implement new features and product changes.• Developed test impact assessments for requirement changes, adjusting test scenarios as necessary.• Executed SQL/MongoDB queries to validate backend data against various customer facing systems.• Defined reconciliation rules for newer Benefits systems versus legacy systems.

Project: IT Infrastructure • Configured NFS server for seamless installation of Linux machines via network.• Developed Shell scripts to automate tasks across Linux servers, enhancing efficiency.• Generated operational statistics on system usage, disk utilization, downtime, and server performance for daily, weekly, and monthly reporting.• Managed user administration, including account creation, maintenance, and group setups, ensuring smooth user environments.• Oversaw end user accounts, permissions, access rights, and storage allocations, prioritizing privacy and security best practices.• Implemented Kaizen and Kanban methodologies to streamline processes and meet project deadlines effectively.• Established a systematic process for system updates to mitigate the risk of application failures.• Wrote scripts to automate daily system admin tasks using Cron jobs, improving workflow automation.