Project and Client Management:Served as an Associate Project Manager in the Managed Services team, overseeing Japanese accounts. Provided operational support for deploying fraud management rules on GSM roaming and developed solution architectures for Mobile Money (MoMo) control systems.Focused on implementing fraud controls at the payment gateway level to ensure comprehensive sanity checks.Key Responsibilities:1. Coordinated and managed project schedules, delivering regular status updates to stakeholders.2. Identified emerging risks and developed controls for deployment to mitigate them effectively.3. Conducted quarterly onsite visits to Japan to review project quality, ensure compliance, and deliver client-side tool training.4. Created and maintained comprehensive project documentation.

FM Specialist – Fraud Detection, Risk Advisory & Internal AuditProvided consulting support to clients across the Middle East and Africa, focusing on risk assessment and control development in GSM telecom and Mobile Money domains.

Project Manager – Pilot Deployment of SAS-Based Fraud Management System•Led the pilot project for deploying a SAS-based Fraud Management System, ensuring seamless collaboration among Airtel Tanzania’s business teams, IT developers from SAS, IT support, and other key stakeholders.•Planned and facilitated project review meetings to accelerate deployment timelines and address project challenges effectively.•Managed sensitive and confidential information in compliance with privacy policies.•Oversaw the deployment of the SAS Airtel Money Fraud Management System across Airtel’s Tanzania, Kenya, and Malawi OPCOs.•Worked on a pilot implementation of SAS-based Enterprise Case Management (ECM) with an automated escalation feature.

Onsite Support – Airtel Rwanda-Tigo Merger, Kigali, Rwanda•Played a key role in the platform merger of Airtel and Tigo Mobile Money, including User Acceptance Testing (UAT) validation for test cases.•Conducted post-merger transaction analysis to ensure seamless integration.Onsite Support – Airtel Tanzania•Acted as a Business Analyst to perform risk assessments for Airtel Money operations in Africa.•Designed internal controls and reports to support Fraud Management System (FMS) deployment.Project Coordination – POC and Vendor Selection for Airtel Money Fraud Management & Analytics•Coordinated Proof of Concept (POC) and vendor selection activities for fraud management and analytics solutions.•Participated in project kick-off meetings, defined objectives and scope, tracked risks, and managed detailed project schedules.

•Oversaw the governance and quality assurance of control processes.•Prepared and delivered suspicious activity reports and risk management insights to supervisors.•Designed and automated new near-real-time controls for Mobile Money to prevent internal fraud.

•Participated in the migration and stabilization of Airtel Money RAFM (Revenue Assurance and Fraud Management) operations from 12 African operating countries to the RACE India center.•Contributed to stabilizing operations and automating all Airtel Money controls for the migrated processes.•Reviewed and analyzed Airtel Money transactions to identify and mitigate potential fraud activities.

•Actively participated in real-time monitoring of various types of telecom fraud across 11 African countries operated by Airtel Africa.•Analyzed alerts using the front-end application ROC (Revenue Operations Center).•Conducted detailed analysis of call traffic directed toward suspicious destinations.