Whole Seller of Faucets, Sanitaryware, Cisterns, Water Tanks, Bathroom Accessories Etc. Deals In Plumbing & Borewell Services Also.

Prepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Handles guest complaints and other related problems and reports on the Front Office Manager’s log book.Assists reception, business centre, valet and bellboy during they are busy.Answers guests inquire, handles complaints and attend to the needs of the guests.Approves and sign for allowances, night audit report etc., as required by Front Desk Agent.Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guest’sAssists in VIP’s arrival departure in absence of Front Office ManagerChecks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by front desk agent or by the guests

• Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guest’s• Assists in VIP’s arrival departure in absence of Front Office Manager• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by front desk agent or by the guests.• Assists in sending guest messages or faxes.• Prepares and checks for VIP’s arrival and escorts guests to rooms.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• Operates the front office computer system in order to assist front office attendants.• Handles guest complaints and other related problems and reports on the Front Office Manager’s log book.• Assists reception, business centre, valet and bellboy during they are busy.• Answers guests inquire, handles complaints and attend to the needs of the guests.• Approves and sign for allowances, night audit report etc., as required by Front Desk Agent.• Promotes and maintains good public relations.• Motivates and maintains good staff relations.• Maintains and be guided of hotel policy and lost and found hotel guests properties.• To responsible for front office operation during the absence of Front Office Manager (HOD).• To discuss all matters that needed to follow up with the next shift incharge.• Performing the role of Hilton Honor Champion and provides proper training/presentation on Hilton Honor to new joinees.• Assigns and Approves Duty roster for all Front desk staffs.

• Ensure that the cashiering procedures are strictly adhered to; coordinate with finance department for all billing related issues.• Ensure high standards of personal presentation and grooming.• Training new team members.• Performing close-out tasks & paper works for night audit.• Maintaining High-Balance for long staying guests• Printing all the necessary reports for various outlets• Handling EDC machines including batch close• Handling Refunds & Allowance• Clearance of No-Shows/House Accounts& Advance Deposits.• Owner of Salt Analysis, Hilton Honor Enrolments and Make It Right• Owner of Front Desk, Concierge / Magic Recognition, Arrival/ Departure Sheet• Owner of Long stayer Preferences - 5+ on daily basis – 100+ Forms Every Month• Upsell Tracker, sending monthly reports to Accounts, sharing figures with Revenue• Hilton Honors Points Credit• Passing Allowances & Discounts for the in-house guest• Coordinating with House-keeping for assigning of rooms for all the arrivals of the day• Communicate with other departments regarding group and VIP check-ins. • Reporting to the Duty Manager• Taking care of stationary inventory for Front Desk and Guest Relation• Taking care of QA reports, file and work

Responsibilities:• Greeted guests and issued room keys• Handled guest requests and ensured that appropriate actions have been taken• Accountable for the check - in & out procedures and collecting payments• Ensured all cash receipts and work performed were evenhanded• Distributed guest and staff mail and messages as necessary• Responsible for handling guest requests and ensure that appropriate actions have been taken• Providing assistance to the customers with resort's amenities and services• Accountable for the check - in & out procedures and collecting payments• Distributing guest and staff mail and messages as necessary • Assisting the guest reservations and executing the proper functions of the reservation system • Coordinating with the internal department processed the requests of the clients• Handling information and guest records confidentially• Accountable for arranging tour guide, taxi, restaurant reservation or spa reservation, etc.• Co-coordinating between F&B (service) & F&B (production) departments, front office & housekeeping departments• Maintained cash flows, registration and reservation cards, updating FCS message & reporting• Providing assistance to guests in all the quires pertaining to hotel services• Responsible for performance appraisals of team members working in assigned areas as per CCL policy and guidelines• Providing update reservation, registration Card & C-form & handling guest outgoing & incoming calls• Assisted with recruiting and interviewing front desk team members• Co-ordinate to set up floral arrangement of the hotel and control the decorative management system

Responsibilities:• Assisted with training front desk staff through standard operating procedures. • Performed daily front desk inspections. • Ensured cleanliness and a professional presentation of the club. • Assisted with recruiting and interviewing front desk team members. • Answered and transferred phone calls in a timely and professional manner • Greet guests as they arrive and provide them with information needed• Assisted in the registration procedures• Provided information regarding the hotel’s services and policies• Assisted in overseeing front desk operators• Provided resolutions to conflicts and guests’ problems • Assisted in new hotel opening duties• Provided directions for effective delivery of hotel transition plan• Established work priorities to achieve hotel objectives • Advised management on key performance issues• Participated in revenue management initiatives

• Worked as a Supervisor, monitored & controlled three team members at client's site of Arsh Foods & Beverages i.e. HCL Technologies, Noida.