MBA graduate with 24 years in the IT industry certified in ITIL v3 and Scrum, trained in ITIL v4, Scrum Product Manager, Business Analysis, Agile, Lean, Six Sigma, Kanban, Kaizen, DevOps, Change Management, Jira, and GitHub. Armed with strong techno-process-commercial acumen and significant devotion, he has been consistently exceeding performance benchmarks by providing a better service to the customersCurrently working as Consultant in own venture where customers are studied, evaluated, provide action plan based on studies, and manage the implementation of the agreed projects. Working with IT companies, Schools, and Hospitals.Previously working as Greater China Bionix Adoption Lead, closely with RADLs, ADLs, ARLs, and Delivery Leads transforming accounts through Analytics, Lean, and Automation. Recognized as Bionix in Me Champion for standardizing Bionix deployment and reports.Handled team size up to 80 people and working experience with multiple culture teams in different countries such Philippines, Malaysia, China, India, HK, Taiwan, Vietnam, UK, US, Canada, Belgium, and France.Single-handedly set up an Application Management Services (AMS) team and led further transitioned, managed, and ran the service through continuous improvement. Experienced as Service Level Manager for multiple applications achieving constant improvement in SLA, reduction of high priority tickets, and high customer satisfaction through continuous improvement.Hands-on experience in Strategy planning and implementation, Business Process improvements, ITIL/Lean Process Implementations, and Robotic Process Automation (RPA) in Domain Consulting, Hewlett Packard, Hewlett Packard Enterprise, and DXC technologyExposure to waterfall and Agile/Scrum methodologies and responsible for smoother delivery for turnkey / fixed bid/transition/product development projects with 25% to 50% profit margins.