1. Dealer DevelopmentSupport the new dealership from the layout designing till the commissioning of the equipment. This is to generate the vehicle flow without any choking conditions and then the efficient productivity.2. After-Sales Service Operations:Conducted bi-annual operational audits (6 audits/year) of regional dealerships to ensure compliance with standards and identify areas for improvement.Designed and implemented SOPs for rapid service operations, significantly reducing turnaround time for periodic maintenance (from 230 to 90 and then 60 mins).Provided comprehensive training and support to dealership staff to enhance service quality and operational efficiency, especially for the dealership front line staff.Initiated quarterly review meetings with dealership management to evaluate CSI and key business performance indicators.Elevated the North Region's Customer Satisfaction Index (CSI) score from 86% to 91%.3. New Initiatives for Production Efficiency from After Sales ServiceDeveloped and standardised SOPs for periodic maintenance jobs, ensuring consistency and improved efficiency across all dealerships. Improved daily customer traffic at service centres from 25 to 40 units through optimised workflows.Involved front-line staff in SOP development to leverage their insights and expertise, fostering ownership and engagement. It is like small group activities / focus group.Conducted the knowledge competition for the dealership complete staff to inculcate the product knowledge to them and then provide thorough guidance to the customers as well.

As part of this aggressive organization, looking after the most critical area of Customer Experience Department (After Sales Service). We proceed this like Sales through Service and hence, it is termed as Customer Experience Department.The most demanding position needs to deliver for Customer Satisfaction as priority along with the best brand, most lovable brand here in Pakistan throughout 26 dealerships.Managing all the After Sales Service Operations within the company and then for dealerships. - Development of Kia Dealer Success Program so as to strengthen the Fundamentals. This KDCP program has 72 check items to have the audit of Service Department.- Placement of Warranty Check and Balance for rapid settlement for the dealership.- Initiated the DMS and launched at pilot dealership. This pilot 1 dealership is to check the functionality of DMS at Kia Shahrah-e-Faisal Motors and then to expand on other remaining dealerships.- Guidelines for dealerships to have 5 years plannings to earn long-term service customer retention.- Moreover, the CSI regular meetings with CR & Service was started to address the on-going customer concerns.

Alfuttaim Automotive Pakistan is all set up to bring French Automaker in Pakistan by establishing vehicle assembly plant.I am lucky to join this group to look after the After Sales Business for Al-Futtaim Automotive.

Looking after the nationwide Warranty Administration, managing the Fleet Sale's inspection for Pak forces, Implementation of TSM Advanced Operations and In Charge of Express Maintenance Operations, Body and Paint Operations at nationwide 3S Dealerships and its training activities.

Got an experience while working in Regional Office North as well as moved to Head Office to look after the nationwide Field Operations.

Being in Customer first Group, i served in Dealer Operations Kaizen Department. My expertise are to develop Kaizen based upon data and to strive for operational Kaizen before moving onto any kind of heavy investment.

Working as the account resource for Mobilink for retail measurement services.• Conducted the research for Mobilink vs. other industry players for easy paisa load and the prepaid cards of different denominations.• Supported the team-members for the field operations in retail research (Qarshi and Gourmet Products)

Working as the account resource for Mobilink for retail measurement services.• Conducted the research for Mobilink vs. other industry players for easy paisa load and the prepaid cards of different denominations.• Supported the team-members for the field operations in retail research (Qarshi and Gourmet Products)

Able to lead the activities like Warranty Field Complaints, CR Activities, Job Flow standardization in after sales for 3S dealerships, DMS Implementation, Quick Service Concept and Training and Evaluations.