- Provide in-person and remote technical support to over 120+ staff- Diagnosed, supported and repaired laptops and desktops in order to maintain optimal productivity within division- Install and regularly update users’ software and hardware.- Created and maintained documentation on SharePoint for usage of software, hardware, and scripts- Utilize disk imaging software: CloneZilla to complete builds.- Troubleshoot Microsoft Office related issues which include: Outlook 2016, SharePoint, and OneDrive.- Improved prospect data entry process by writing Python scripts that can take several files at once and format them according to our needs.- Migrated PCs to new domain- Configured user's OneDrive- Provided technical assistance for campus wide events and meetings (both on campus and virtual) for various Enrollment Management staff- Configured device profiles in Meraki MDM to ensure iPads are in compliance with department policy- Configured Bitlocker to ensure all device hard drives are encrypted