As a Customer Service Executive at TIAL, I play a pivotal role in ensuring the smooth operation of airport activities. My responsibilities include:- Support the airport manager in various responsibilities, including serving as their Assistant and ensuring seamless daily operations.- Supervise terminal activities in the manager's absence, making key decisions to maintain operational efficiency and high service standards.- Oversee the scheduling of Customer Service Executives (CSE)… Show more As a Customer Service Executive at TIAL, I play a pivotal role in ensuring the smooth operation of airport activities. My responsibilities include:- Support the airport manager in various responsibilities, including serving as their Assistant and ensuring seamless daily operations.- Supervise terminal activities in the manager's absence, making key decisions to maintain operational efficiency and high service standards.- Oversee the scheduling of Customer Service Executives (CSE), ensuring optimal staffing levels are maintained to meet operational requirements.- Assist passengers by providing information, addressing concerns, and enhancing their overall airport experience.- Observe terminal operations, taking prompt action to address irregularities or disruptions.- Collaborate with stakeholders such as security, maintenance, and airlines during emergencies to ensure coordinated and effective responses.- Manage VIP movements, offering personalized service and ensuring a seamless experience for high-profile travelers.- Oversee terminal projects, ensuring they are completed efficiently with minimal impact on airport operations.- Supervise trolley services, ensuring availability and proper maintenance for passenger convenience.- Handle lost and found items and security-confiscated belongings, ensuring accurate documentation and assisting passengers in retrieving their property.- Ensure the terminal remains clean and well-maintained, addressing any issues promptly in coordination with maintenance teams. Show less

Key Responsibilities1. Customer Satisfaction Surveys: Conducted customer satisfaction surveys at TRV (Kerala) International Airport Limited to gather feedback from passengers and assess their overall experience.2. Data Analysis: Analyze customer feedback data to identify trends, patterns, and areas for improvement in order to enhance customer satisfaction levels.3. Action Planning: Collaborate with relevant departments and stakeholders to develop action plans based on customer… Show more Key Responsibilities1. Customer Satisfaction Surveys: Conducted customer satisfaction surveys at TRV (Kerala) International Airport Limited to gather feedback from passengers and assess their overall experience.2. Data Analysis: Analyze customer feedback data to identify trends, patterns, and areas for improvement in order to enhance customer satisfaction levels.3. Action Planning: Collaborate with relevant departments and stakeholders to develop action plans based on customer feedback, aiming to address any concerns or issues raised.4. Process Improvement: Identify areas within TRV (Kerala) International Airport Limited that could be enhanced to improve customer satisfaction, and suggest process improvements or initiatives accordingly.5. Content Creation: Develop engaging and informative content for various digital media platforms to promote TRV (Kerala) International Airport Limited, its services, and amenities.6. Online Reputation Management: Monitor and respond to online reviews, comments, and inquiries, ensuring timely and appropriate engagement with the airport's digital audience.7. Brand Consistency: Ensure the digital media presence aligns with TRV (Kerala) International Airport Limited's brand guidelines, maintaining a consistent tone, voice, and visual identity across all online platforms.8. Performance Tracking: Track and measure the effectiveness of digital media campaigns and initiatives, utilizing analytics tools to gather insights and make data-driven decisions.9. Stakeholder Coordination: Collaborate with internal departments, external agencies, and stakeholders to align digital media strategies and activities with overall organizational goals and objectives. Show less

Key Responsibilities 1. Lead Generation: Identify and generate leads for Milma retailers, leveraging the resources provided by Milma.2. Conversion: Convert leads into potential customers by guiding and assisting them in the process of obtaining FSSAI licenses.3. FSSAI License Application: Provide support and guidance to Milma retailers in completing and submitting FSSAI license applications.4. Compliance Assistance: Ensure that Milma retailers understand and adhere to all… Show more Key Responsibilities 1. Lead Generation: Identify and generate leads for Milma retailers, leveraging the resources provided by Milma.2. Conversion: Convert leads into potential customers by guiding and assisting them in the process of obtaining FSSAI licenses.3. FSSAI License Application: Provide support and guidance to Milma retailers in completing and submitting FSSAI license applications.4. Compliance Assistance: Ensure that Milma retailers understand and adhere to all necessary regulations and requirements related to FSSAI licenses.5. Relationship Building: Establish and maintain strong relationships with Milma retailers, fostering trust and loyalty.6. Collaboration: Coordinate with internal teams and external stakeholders to streamline the process of FSSAI license acquisition for retailers.7. Reporting: Keep accurate records of lead generation activities, conversion rates, and license application progress, providing regular reports to the management. Show less