Hari Sankar B Email & Phone Number

Thiruvananthapuram, Kl, In

Thiruvananthapuram, Kerala, India

As a Customer Service Executive at TIAL, I play a pivotal role in ensuring the smooth operation of airport activities. My responsibilities include:- Support the airport manager in various responsibilities, including serving as their Assistant and ensuring seamless daily operations.- Supervise terminal activities in the manager's absence, making key decisions to maintain operational efficiency and high service standards.- Oversee the scheduling of Customer Service Executives (CSE)… Show more As a Customer Service Executive at TIAL, I play a pivotal role in ensuring the smooth operation of airport activities. My responsibilities include:- Support the airport manager in various responsibilities, including serving as their Assistant and ensuring seamless daily operations.- Supervise terminal activities in the manager's absence, making key decisions to maintain operational efficiency and high service standards.- Oversee the scheduling of Customer Service Executives (CSE), ensuring optimal staffing levels are maintained to meet operational requirements.- Assist passengers by providing information, addressing concerns, and enhancing their overall airport experience.- Observe terminal operations, taking prompt action to address irregularities or disruptions.- Collaborate with stakeholders such as security, maintenance, and airlines during emergencies to ensure coordinated and effective responses.- Manage VIP movements, offering personalized service and ensuring a seamless experience for high-profile travelers.- Oversee terminal projects, ensuring they are completed efficiently with minimal impact on airport operations.- Supervise trolley services, ensuring availability and proper maintenance for passenger convenience.- Handle lost and found items and security-confiscated belongings, ensuring accurate documentation and assisting passengers in retrieving their property.- Ensure the terminal remains clean and well-maintained, addressing any issues promptly in coordination with maintenance teams. Show less

Thiruvananthapuram, Kerala, India

Key Responsibilities1. Customer Satisfaction Surveys: Conducted customer satisfaction surveys at TRV (Kerala) International Airport Limited to gather feedback from passengers and assess their overall experience.2. Data Analysis: Analyze customer feedback data to identify trends, patterns, and areas for improvement in order to enhance customer satisfaction levels.3. Action Planning: Collaborate with relevant departments and stakeholders to develop action plans based on customer… Show more Key Responsibilities1. Customer Satisfaction Surveys: Conducted customer satisfaction surveys at TRV (Kerala) International Airport Limited to gather feedback from passengers and assess their overall experience.2. Data Analysis: Analyze customer feedback data to identify trends, patterns, and areas for improvement in order to enhance customer satisfaction levels.3. Action Planning: Collaborate with relevant departments and stakeholders to develop action plans based on customer feedback, aiming to address any concerns or issues raised.4. Process Improvement: Identify areas within TRV (Kerala) International Airport Limited that could be enhanced to improve customer satisfaction, and suggest process improvements or initiatives accordingly.5. Content Creation: Develop engaging and informative content for various digital media platforms to promote TRV (Kerala) International Airport Limited, its services, and amenities.6. Online Reputation Management: Monitor and respond to online reviews, comments, and inquiries, ensuring timely and appropriate engagement with the airport's digital audience.7. Brand Consistency: Ensure the digital media presence aligns with TRV (Kerala) International Airport Limited's brand guidelines, maintaining a consistent tone, voice, and visual identity across all online platforms.8. Performance Tracking: Track and measure the effectiveness of digital media campaigns and initiatives, utilizing analytics tools to gather insights and make data-driven decisions.9. Stakeholder Coordination: Collaborate with internal departments, external agencies, and stakeholders to align digital media strategies and activities with overall organizational goals and objectives. Show less

Thiruvananthapuram, Kerala, India

Key Responsibilities 1. Lead Generation: Identify and generate leads for Milma retailers, leveraging the resources provided by Milma.2. Conversion: Convert leads into potential customers by guiding and assisting them in the process of obtaining FSSAI licenses.3. FSSAI License Application: Provide support and guidance to Milma retailers in completing and submitting FSSAI license applications.4. Compliance Assistance: Ensure that Milma retailers understand and adhere to all… Show more Key Responsibilities 1. Lead Generation: Identify and generate leads for Milma retailers, leveraging the resources provided by Milma.2. Conversion: Convert leads into potential customers by guiding and assisting them in the process of obtaining FSSAI licenses.3. FSSAI License Application: Provide support and guidance to Milma retailers in completing and submitting FSSAI license applications.4. Compliance Assistance: Ensure that Milma retailers understand and adhere to all necessary regulations and requirements related to FSSAI licenses.5. Relationship Building: Establish and maintain strong relationships with Milma retailers, fostering trust and loyalty.6. Collaboration: Coordinate with internal teams and external stakeholders to streamline the process of FSSAI license acquisition for retailers.7. Reporting: Keep accurate records of lead generation activities, conversion rates, and license application progress, providing regular reports to the management. Show less

Master Of Business Administration - Mba, Marketing And Operations, 7.21

Bachelor Of Arts - Ba, Economics, 70.82

Senior School, Business/Commerce, General, 93

Secondary School, 100