As a fast learner and adaptable leader, I supported and mentored my team in various roles linked mostly to Complaint Management. I also analyzed customer feedback and work quality to design and implement effective programs and coachings, improving team performance and morale.I interacted with clients regularly, discussing quality, challenges, trends, achievements, and training initiatives. I created and managed coaching materials, spreadsheets, and reports using CRM software, providing my team with the resources they needed for a better work experience.

A project which included a design of website and brand, along with the management of social media.