●Over 9+ years of progressive experience in CRM applications development and administrations usingSalesforce Platform.● Certified Salesforce Administrator and Salesforce Developer.● Proficient in working across various SFDC Implementations including Sales Cloud, Service Cloud, andChatter & App - Exchange Applications.● Proven experience in creating Custom Objects, Custom Fields, Roles, Profiles, Email Services, PageLayouts, Workflow Alerts and Actions, and Approval Workflow for Automated Alerts, Field Updatesand Outbound Messages according to the business requirements.● Worked on Salesforce SOQL and SOSL query language to analyze data and get records set into ApexClass.● Knowledge on CRM business processes like Forecasting, Campaign Management, Lead Management,Order Management, Account Management, and Case Management, SOAP, and REST based webservices.● Administration, Installation & Deployment of Salesforce 3rd party Apps, including Salesforce Lightning and Integration with social media and other web-based applications.● Having CRM domain knowledge and experience with Salesforce CRM and its technologies.● Experience in interacting with all levels of customer and Sales Force management.● Having knowledge on front-end web tier (HTML, DHTML, CSS, and cross-browser development) andback end (Java, .NET, SQL) software development.● Experience in Sales force development including Apex Classes / Controllers, Visual force, ApexTriggers, Scheduler and Batch Processes and used Sales force API, server-to-server web services(SOAP).● Worked with command line interface, import wizard to migrate the data from Oracle database, alsoused Apex Data Loader to perform the DML operations by using CSV files.● Experienced in creating the Lightning components and Lightning Applications.● Installed Salesforce AppExchange Apps, configured and maintained user security permissions incompliance with organizational needs.● Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.● Experience in Web Services to integrate with the third-party applications, MDM Integrations andAppExchange apps.● Working experience in Agile methodologies.● Experience in different work environments included, Development, Test, UAT and Production.● Experience in working with Eclipse IDE with Force.com Plug-in environment for writing.● Answer technical questions through Service desk, Zendesk and JIRA, solve technical problems andsuggest appropriate workarounds related to supported applications.