Harish Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Okhlla

Responsible for the contribution to the smooth running of a business, leading a team in a positive manner• Inputting at meetings both internal and external, promoting good business practice• Feeding back information to staff via useful and productive staff meeting• Creatively thinking of new ways to work within the business plan• Organizing and meeting with staff to discuss personal development plans• The point of contact for any issues concerning the team and resolving as soon as possible• Positively motivating staff• Making decisions on various challenging issues that arise on a daily basis’• Keeping up to date with technology and finding better ways of working together• Providing training to the upcoming staff.• Respond to incoming cases of client services department as backup during peak times.• Record all customer contacts and activities in CRM system.• Provide contributions to central escalation knowledge base.• Identify support tools gaps, enhance needs and propose solutions.

Gurgaon, India

Working in voice profile providing technical assistance to US customers

Gurgaon, India

Technical support in windows

New Delhi Area, India

• Supporting various window 2003 services like DHCP and IIS SERVER.• Managing user account & OU in AD & Handling Policies related activities in AD.• Providing REMOTE SUPPORT to user.• Managing Domain and OU level Group Policies for Security and Management.• Installation & troubleshooting antivirus updates and managing their agent• Configuring and troubleshooting of client mail software’s like MS-Outlook, Outlook Express, Windows Live, Windows Live Mail, Thunder Bird for the users.• Taking mail backup restore and Configuration.• Configured TCP/IP to use static or dynamic IP addressing for LAN.• Coordinating with the network team for resolving the connectivity related issues.• Knowledge of Ticket logging portal.• Managing Ticket Logging, call closing and maintaining SLA as per the project.• Handling escalated calls and top priority calls.• Handling and configure IIS server issues.• Taking part in McAfee Agent related issue and co-ordinate with NOC team.• Managing and updating FTP SERVER according to the client requirement. • Co-ordinate with network team {SIFY} for Rom Connectivity issues.• Writing Technical Documents for the company.

New Delhi Area, India

• Supporting various window 2003 services like DHCP and IIS SERVER.• Managing user account & OU in AD & Handling Policies related activities in AD.• Providing REMOTE SUPPORT to user.• Managing Domain and OU level Group Policies for Security and Management.• Installation & troubleshooting antivirus updates and managing their agent• Configuring and troubleshooting of client mail software’s like MS-Outlook, Outlook Express, Windows Live, Windows Live Mail, Thunder Bird for the users.• Taking mail backup restore and Configuration.• Configured TCP/IP to use static or dynamic IP addressing for LAN.• Coordinating with the network team for resolving the connectivity related issues.• Knowledge of Ticket logging portal.• Managing Ticket Logging, call closing and maintaining SLA as per the project.• Handling escalated calls and top priority calls.• Handling and configure IIS server issues.• Taking part in McAfee Agent related issue and co-ordinate with NOC team.• Managing and updating FTP SERVER according to the client requirement. • Co-ordinate with network team {SIFY} for Rom Connectivity issues.• Writing Technical Documents for the company.

Providing REMOTE SUPPORT to user. Handle issues related to Drivers and HardwareMaintaining Office Network, LAN of Windows XP, Windows Vista.Troubleshoot Internet connection problems, Internet Explorer problems.Troubleshooting in computer system components.Implementing and managing LAN Switching environments.Providing technical assistance.Solving technical queries and problems over the phone.

Bachelors, Engineering (Computer Science)

Bachelors, Engineering (Computer Science)

12, Medical

10Th, Ssc