Harish Kumar Ramu Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Account Management - Pre and Post-salesProduct Presentation and in-depth demo of various modules at client premises. Also visiting various client premises regularly to build a relationship for continuous business.Active involvement in protecting existing revenue streams.Regular customer visits and interaction with the client to streamline the product login.Proactively engage train and guide customers for increased usage of the product.Active involvement… Show more Account Management - Pre and Post-salesProduct Presentation and in-depth demo of various modules at client premises. Also visiting various client premises regularly to build a relationship for continuous business.Active involvement in protecting existing revenue streams.Regular customer visits and interaction with the client to streamline the product login.Proactively engage train and guide customers for increased usage of the product.Active involvement in the value chain and seek feedback from the client to improve the services and help in product development.To grow and protect existing revenue streams, increase customer satisfaction, and mitigate risk for the customer and Cogencis. Show less

Chennai Area, India

Working as a Manager – Implementation for Domestic & Overseas clientsAs an Implementation Manager responsible for overseeing the implementation of all new accounts which result in achieving company revenue standards and growth Responsible for Product Implementation & Project planningManaging implementation process for 10+ ongoing International projects which include projects from Sri Lanka, Mauritius, Maldives, Egypt, UAE, Kenya, Cambodia, and Curacao, by ensuring successful and… Show more Working as a Manager – Implementation for Domestic & Overseas clientsAs an Implementation Manager responsible for overseeing the implementation of all new accounts which result in achieving company revenue standards and growth Responsible for Product Implementation & Project planningManaging implementation process for 10+ ongoing International projects which include projects from Sri Lanka, Mauritius, Maldives, Egypt, UAE, Kenya, Cambodia, and Curacao, by ensuring successful and on-time completion, while maintaining compliance with all scope and cost specifications.Expert in using industry standards to uncover the client requirement and coordinate with multiple internal teams to discuss feasibility checks and implement it with business standardsEffectively interacted with clients and technical support, & ensuring successful ImplementationResponsible for providing top management and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.Established and managed the change management and control process to track all changes in project scope during the implementation as well as any additional /ongoing requirements post-implementation Show less

Chennai Area, India

Account Manager for e-Procurement Business unit for Southern Regione-Commerce & tendering/procurement end-to-end support for our clientsResponsible for Revenue GenerationManagement of Over-dues & to provide monthly and annual management information reportsEnsuring Client / Customer Satisfaction with effective two-way communication with BA team, and the clientCoordination with Head Office Technology & Help Desk and ensuring Client / Customer resolution… Show more Account Manager for e-Procurement Business unit for Southern Regione-Commerce & tendering/procurement end-to-end support for our clientsResponsible for Revenue GenerationManagement of Over-dues & to provide monthly and annual management information reportsEnsuring Client / Customer Satisfaction with effective two-way communication with BA team, and the clientCoordination with Head Office Technology & Help Desk and ensuring Client / Customer resolution >95%Acting as a single point of contact and liaison person for all aspects. Meeting with Client officials required if any for providing necessary On-Site support.Compliance to Timeline, Process & ensuring maximum speed and efficiency in end-to-end process with quality and project control procedures to deliver projects within time, budget and quality standardsInitiatives for process improvement / Capability enhancement & supporting the sales team in the migration of new clients.Process implementation and adherence including Fulfillment of agreed/signed SLAs Show less

Chennai Area, India

Asst Manager - Operations for Southern Region, handled a team of 8 Team Lead's & 165 executives in Chennai centerRetention management of AIRTEL processClient Relationship managementQuality/productivity GoalsBusiness Analysis & Process ManagementTeam Management

Chennai Area, India

Responsible for Pre Sales & Sales activities.Responsible for team’s product training & team’s performance monitoring and quality ofoperations.Responsible for building up good working relationship between the Tele-calling team andfield executivesConsistently achieved all targets set by the client and managementReceived appreciation for being the best sales executive across India for number of GSMconnections sold during the quarter Oct-Dec 2011First in South Zone… Show more Responsible for Pre Sales & Sales activities.Responsible for team’s product training & team’s performance monitoring and quality ofoperations.Responsible for building up good working relationship between the Tele-calling team andfield executivesConsistently achieved all targets set by the client and managementReceived appreciation for being the best sales executive across India for number of GSMconnections sold during the quarter Oct-Dec 2011First in South Zone selling specialized products like Insta Office, MPLS & 1STM Show less