Harish Kumar S Email and Phone Number

Achieved Excellence in the CHEER Program with Boston UniversityAs a passionate marketing student, I had the incredible opportunity to be a part of the Collaborative Hospitality Educational Experiences & Research (CHEER) program in collaboration with Boston University. This transformative journey allowed me to dive deep into the world of marketing and hospitality.Global Immersion: One of the most enriching aspects of the CHEER program was the opportunity to immerse ourselves in diverse global communities. Through the discovery and learning from cultural differences, we aimed to create a brand that would not only be successful in the United States but also resonate with the vibrant market of India.Valuing Cultural Differences for Global Success: In today's global marketplace, understanding and appreciating cultural differences is the cornerstone of effective branding and marketing that transcends geographical boundaries. The CHEER program prioritized this aspect, offering a unique and insightful perspective into the world of marketing management.Advanced Learning and Innovation: The heart of the program was a commitment to advanced learning and nurturing an innovative mindset. We were encouraged to develop problem-solving skills, allowing us to tackle the challenges of the ever-evolving hospitality industry.Thorough Market Research: Crafting the requirements of a brand that would excel in India requires intensive research. We undertook a comprehensive analysis using both primary and secondary research methods in both markets. This research provided invaluable insights that formed the bedrock of our marketing strategies.Leadership and Teamwork: As a project leader for my team, I had the privilege of delegating tasks, roles, and responsibilities. This experience taught me the importance of fostering collaboration and reliance on each team member. Together, we achieved exceptional outcomes by leveraging the diverse talents and strengths within our group.

During the On Job Training (OJT) at the subsidiary hotel, I was exposed to the practical aspects of hotel operations. The OJT program included well-structured schedules with meticulous planning and organization in various departments such as Accommodation, Front Office, and Food and Beverage Operations. I had the pleasure of greeting guests and supporting them with their arrival and departure processes at the Front Office department. This included answering phones, taking messages, and routing calls to the right departments. My other tasks included maintaining the organization's cleanliness and hygiene by methodically vacuuming up rooms, passageways, hallways, staircases, and other workspace to ensure they maintained the specified health and hygiene requirements. In addition, I was in charge of refilling food supplies, lavatory equipment, bed linens, and room accessories and making mattresses to assure our visitors' comfort. I was involved in a variety of activities in the Food & Beverage Operations department, including welcoming, greeting, and seating visitors, presenting menu cards, and taking orders.From materials management, guest relations, financing, and sales & marketing, engineering, and security, every aspect of hotel operations was thoroughly covered during the training. The Indian Hotels Company Limited (IHCL), a renowned and leading brand in the hospitality industry, provided their expertise through their experienced professionals. Additionally, being part of India's largest globally recognized hotel network allowed for interactive learning and exposure to diverse perspectives.The process of creating exceptional hoteliers requires dedication and attention to detail, which was evident throughout the training program. The opportunity to work with industry mentors during the internship further fostered lifelong relationships and provided invaluable guidance.