I have above 11 years of Rich experience in customer service, Quality Assurance and Training in BPO & IT sector, Did multiple Kaizen projects for process improvement and achieved good improvement, Initiated other process insights and ideas for Quality improvement, The main job purpose of the Assistant Quality Assurance Manager will be to help develop, manage and expand the quality management system on site. This will include effectively helping to manage the Quality Assurance team and quality standards are maintained.