• Periodically review KYC records for completeness and validity that the files and risk assessments are current and up to date; ensuring that due diligence standards are complied• Ensure compliance with all Anti Money Laundering (AML) laws, regulations, guidelines, written procedures; OFAC, KYC, customer / transaction monitoring.• Investigate high risk clients and report where necessary, including politically exposed persons, and obtaining all necessary documentation to complete their record;• Maintain continuous contact with customers in order to keep customer file and KYC records updated.• Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.• Dismissing the case based on supporting facts & evidences and notating the research and findings in the summary.

• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.• Reviewed and analyzed client support usage and formulated recommendations in collaboration with teams.• Maintained and built close relationships with customers. Generated leads and boosted brand through professional.• Liaised with clients by phone and email to client needs and define expectations.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.• Greeted customers and listened closely to problems described to determine solutions.• Resolved customer service issues using company processes and policies and provided updates to customers.• Processed, scheduled and executed customer orders for new and established customers.